Wendy Smith
Charleston,WV
Summary
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
5
5
years of professional experience
Work History
Show Office Secretary
West Virginia Quarter Horse Association
Winfield, WV
04.2022 - Current
- Delivered outstanding customer service to guarantee customer satisfaction.
- Processed customer payments by cash or check accurately and efficiently.
- Examined checks for proper endorsement prior to cashing them out.
- Performed data entry from paper documents into computer systems.
- Analyzed documents to identify discrepancies in language or content.
Customer Service Representative
Innosource Business Solutions
Dublin, OH
05.2024 - 07.2024
- Answered inbound-only customer service calls.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Updated existing records with new or revised information as needed.
- Identified and analyzed complex problems to develop effective solutions.
Office Assistant
Express Employment Professionals
Charleston, WV
09.2022 - 03.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and directed them to the appropriate department or individual.
- Performed data entry of customer contact information into computer database systems.
- Managed incoming requests for appointments in an efficient manner.
Legal Assistant
Heavens Law Firm
Charleston, WV
12.2019 - 04.2021
- Greeted clients and provided refreshments.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Conducted hand deliveries of time-sensitive documents, confidential records, and settlement checks.
Education
High School Diploma -
Sissonville High School
Charleston, WV01-1999
Skills
- Billing and Invoicing
- File Management
- Proofreading
- Scheduling and calendar management
- Data Entry
- Administrative Support
- Meticulous attention to detail
- Multi-line phone proficiency
Affiliations
- I am an enthusiastic equestrian who takes pleasure in leisure riding and exhibiting my Tennessee Racking/Walking Horse.
- I am currently volunteering at a training barn.
- I take pleasure in outdoor activities such as boating, swimming, and lawn mowing.
References
References available upon request.
Timeline
Customer Service Representative
Innosource Business Solutions
05.2024 - 07.2024
Office Assistant
Express Employment Professionals
09.2022 - 03.2024
Show Office Secretary
West Virginia Quarter Horse Association
04.2022 - Current
Legal Assistant
Heavens Law Firm
12.2019 - 04.2021
High School Diploma -
Sissonville High School
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