Wendy Stephen
Las Vegas
Summary
Motivated professional seeking new challenges where I can maximize my customer service skills. Possess outstanding customer relation and team building skills. Fluent in English and Spanish
Overview
14
14
years of professional experience
Work History
Senior Reservations Agent / QA Assistant
Trinity Resort Services
Las Vegas
07.2019 - Current
- Reservations & Booking Management
- Quality Assurance & Call Monitoring
- Customer Service
- Policy & Procedure Compliance
- Data Entry & Documentation Accuracy
- Multitasking in Fast-Paced Environments
- Email & Written Communication
Recruitment Coordinator
In Marketing Solutions
El Segundo
12.2015 - 05.2019
- Recruitment Coordination & Scheduling
- Interview Scheduling (Phone, Video, In-Person)
- Candidate Communication & Follow-Up
- Data Entry & Record Management
- Quality Assurance & Compliance
- Calendar Management
- Confidential Information Handling
BDC Representative
Universal City Nissan
Los Angeles
03.2012 - 11.2015
- Lead Generation & Qualification
- Inbound & Outbound Calling
- Appointment Scheduling
- CRM & Data Management
- Customer Engagement & Follow-Up
- Objection Handling
- Call Center Metrics (KPIs, Conversion Rates)
- Sales Support & Upselling
- Email Communication
- Time Management & Multitasking
Education
High School Diploma -
Guajome Park Academy
Los Angeles, USA 07.2000 - 01/2002
Skills
- Reservation & Booking Management
- Call Quality Monitoring & Evaluation
- Policy & Compliance Adherence
- Customer Issue Resolution
- Data Entry & Documentation
- Call Center Metrics
- Professional Communication
Timeline
Senior Reservations Agent / QA Assistant
Trinity Resort Services
07.2019 - Current
Recruitment Coordinator
In Marketing Solutions
12.2015 - 05.2019
BDC Representative
Universal City Nissan
03.2012 - 11.2015
High School Diploma -
Guajome Park Academy
07.2000 - 01/2002