Summary
Overview
Work History
Education
Skills
Timeline
Generic

Wendy St. Pierre

Biloxi,MS

Summary

Compassionate and dedicated Peer Support Specialists with lived experience in addiction recovery and overcoming personal challenges. Skilled in active listening, communication, and building trust-based relationships. Passionate about empowering others through shared experiences and offering guidance in navigating the journey of recovery.




Overview

3
3
years of professional experience

Work History

Cashier and Store Resetter

America's Thrift Store
09.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Worked with floor team and managers to meet wide range of customer needs.

Manager

Fiddler's Green at Armed Forces Retirement Home
09.2023 - 09.2024
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

Education

Certified Peer Support Specialists - Mental Health / Addiction Recovery

Mississippi Department of Mental Health
Jackson, MS
03-2025

Associate of Arts - Humanities

Delgado Community College
New Orleans, LA
05-2019

Skills

  • Active Listening
  • Communication (verbal and written)
  • Work ethic and integrity
  • Empathy and emotional support
  • Crisis Intervention
  • Knowledge of Recovery processes (addiction recovery, mental health support)
  • Motivational Interviewing
  • Group Facilitation

Timeline

Manager

Fiddler's Green at Armed Forces Retirement Home
09.2023 - 09.2024

Cashier and Store Resetter

America's Thrift Store
09.2022 - Current

Certified Peer Support Specialists - Mental Health / Addiction Recovery

Mississippi Department of Mental Health

Associate of Arts - Humanities

Delgado Community College

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Wendy St. Pierre