Wendy Sumner
Summary
Resourceful and experienced Executive Administrative Assistant offering expertise in customer service, travel coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Virtual Executive Assistant
Kensington Protective Products
10.2020 - 07.2022
- Work remotely using Remote PC and kept in touch with the office using Slack, 3CX telephone voip and email
- Analyzed and compiled data to prepare comprehensive reports for management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Conferred with customers by telephone, chat or email to provide information about product questions and warranty requests.
- Executed travel arrangements by researching and booking flights and accommodations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed complex and detailed projects for executives by ensuring budget adherence and timely delivery.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Managed 3 calendars to strategically coordinate meetings, appointments and events.
- Created and implemented standard operating procedures for records handling.
Business Owner
Breezy Morning Taxidermy
11.2002 - 09.2020
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Used business software packages to maintain files and administrative records.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Education
Associate of Applied Science - Equine Business
Laramie County Community College
Cheyenne, WY05.1988
Skills
- Strong Organizational Skills
- Confidentiality and Data Protection
- Multitasking and Time Management
- Travel Arrangement Management
- Administrative and Clerical Support
- Highly Efficient and Productive
- Reception Duties
- Remote Conferencing
- Research and Analytical Skills
- Interdepartmental Coordination
- Ease with Computers and Technology
- Invoice Processing and Data Entry Documentation
- Mail Management and Professional Correspondence
- Calendar Preparation
- Bookkeeping and Basic Accounting
- Executive Schedule Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Virtual Executive Assistant
Kensington Protective Products
10.2020 - 07.2022
Business Owner
Breezy Morning Taxidermy
11.2002 - 09.2020
Associate of Applied Science - Equine Business
Laramie County Community College
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