Wendy Thornton
577 Ivey Rd,NC
Summary
Dynamic professional with a proven track record at 3HC and Pruitt Healthcare, adept in marketing strategies and community outreach. Excelled in enhancing hospice experiences and patient-centered care through effective communication and teamwork.
Overview
21
21
years of professional experience
Work History
Community Relations Representative
Pruitt Healthcare
04.2024 - Current
- Provided timely responses to inquiries from the public, ensuring accurate information dissemination while maintaining a professional tone.
- Established positive relationships with community members by attending local events and promoting organization''s initiatives.
- Build relationships with referral sources and community to enhance the hospice experience for patients and residence.
New Patient Coordinator
Mt. Olive Family Medicie Center
05.2004 - 07.2014
- Tracked patient progress over time, ensuring appropriate follow-up appointments were scheduled as needed.
- Established strong relationships with local healthcare providers, improving referral rates and expanding the practice''s network of resources.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Implemented an electronic records system that increased overall office productivity and reduced paper waste.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Payment posting from patients and insurance company.
Clinical Liasion
3hc Home Health & Hospice
08.2014 - 03.2024
- Coordinated patient admissions and discharges, facilitating smooth transitions between different care settings.
- Leveraged customer relationship tools to track patient referrals, optimizing communication between healthcare providers.
- Conducted assessments to evaluate patient needs, informing appropriate care plans.
- Liaised with healthcare professionals to address patient concerns, promoting patient-centered care.
- Developed strong rapport with community partners by attending local health fairs, conferences, or networking events to promote the facility''s programs and services.
- Verified insurance and received authorizations.
Education
Associate Of Applied Science - Business Administration
Wayne Community College
Goldsboro, NC05.2009
Skills
- Marketing strategies
- Community outreach
- Marketing communications
- Customer service
- Multitasking
- Teamwork and collaboration
Timeline
Community Relations Representative
Pruitt Healthcare
04.2024 - Current
Clinical Liasion
3hc Home Health & Hospice
08.2014 - 03.2024
New Patient Coordinator
Mt. Olive Family Medicie Center
05.2004 - 07.2014
Associate Of Applied Science - Business Administration
Wayne Community College
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