Wendy Tucker
South Boston,VA
Summary
Dynamic professional with a proven track record in elderly care, notably at Berry Hill Health and Rehabilitation. Expert in ensuring resident engagement and fostering social interaction, I significantly enhanced client satisfaction and quality of life through innovative care strategies. Skilled in multitasking and organization, my approach consistently exceeds employer expectations, achieving remarkable results in care plan assessment and state regulation compliance.
Overview
12
12
years of professional experience
Work History
Personal Care Giver
Corinna McFadden
2023.05 - 2024.06
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Improved client satisfaction by providing personalized care and attention to their unique needs.
- Promoted client health by assisting with daily hygiene tasks, medication administration, and regular exercise routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Implemented creative strategies to keep clients engaged in activities that promoted cognitive functioning and mental stimulation.
Program Director
Commonwealth Senior Living
2021.11 - 2023.01
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Maintained and updated project related documents.
- Oversaw staff schedules and assignments to handle programming demands.
- Developed new program and feature ideas for station.
Activities Director
Berry Hill Health & Rehabilitation
2016.08 - 2021.11
- Scheduled movies, entertainment, and other special events.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Supported cognitive health through the implementation of brain fitness programs designed to stimulate mental acuity in older adults.
- Engaged residents through events, small groups, and personal attention.
- Encouraged social interaction among residents by designing opportunities for group projects, discussion groups, game nights, and other shared experiences.
- Ensured compliance with state regulations by maintaining thorough records of resident participation in activities.
Customer Service Representative
Faneuil
2012.07 - 2014.10
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
GED -
Halifax Couty High School
South Boston, VA05.2026
Skills
- Meal Preparation
- Bathing Assistance
- Medication Administration
- Social interaction
- Dementia Care
- Care plan assessment
- State regulations knowledge
- Recreational Activities
- Multitasking and Organization
- Elderly Care
Timeline
Personal Care Giver
Corinna McFadden
2023.05 - 2024.06
Program Director
Commonwealth Senior Living
2021.11 - 2023.01
Activities Director
Berry Hill Health & Rehabilitation
2016.08 - 2021.11
Customer Service Representative
Faneuil
2012.07 - 2014.10
GED -
Halifax Couty High School