Wendy Tucker
Cincinnati,OH
Summary
Dedicated office administrator with a strong background in operations management and customer relationship management. Skilled in document preparation and effective communication, consistently contributing to improved team performance and customer satisfaction. Detail-oriented professional with extensive experience in office administration and team support. Expertise in compliance auditing and inventory management. Prepared to leverage skills to drive efficiency and improve customer satisfaction.
Overview
37
37
years of professional experience
Work History
Office Administrator and Human Resources
Universal Forest Products, Inc.
Hamilton, Ohio
09.2022 - Current
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Updated and maintained databases with current information.
- Managed inventory and supplies to ensure materials were available.
Operations Manager
Hyatt Place/ Aimbridge Hospitality
Florence , KY
01.2022 - 06.2023
- Managed daily hotel operations to ensure optimal guest experiences.
- Coordinated inventory management and supply ordering to maintain stock efficiency.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Managed staffing needs through recruitment, selection, onboarding, and training.
- Resolved customer complaints promptly, ensuring high levels of customer satisfaction.
- Coordinated inventory management and supply ordering to maintain stock efficiency.
- Conducted performance evaluations to support employee development.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
Jewelry Store Manager and Sales
Fred Meyer Jewelers, Kay Jewelers
Florence , KY
10.1989 - 04.2020
- Managed daily operations and staff scheduling for jewelry sales team.
- Oversaw inventory management and ensured product availability on the sales floor.
- Streamlined procedures for ordering, receiving, and stocking inventory to ensure product availability.
- Conducted regular audits of jewelry store inventory levels to identify discrepancies or shortages.
- Trained new employees on customer service standards and product knowledge.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Built customer loyalty by addressing concerns with friendly and knowledgeable service.
- Created visual merchandising displays that increased store appeal and customer engagement.
- Assisted in designing window displays that effectively showcase products while increasing visibility of the store.
- Recruited, hired, trained, and evaluated employees according to company standards.
Education
GED -
Rancho Santiago Community College
Santa Ana, CA09-1986
GED -
Back Bay High School
Costa Mesa, CA08-1986
Skills
- Customer relationship management
- Compliance auditing
- Document preparation
- Microsoft Excel
- Office organization
- Data entry
Timeline
Office Administrator and Human Resources
Universal Forest Products, Inc.
09.2022 - Current
Operations Manager
Hyatt Place/ Aimbridge Hospitality
01.2022 - 06.2023
Jewelry Store Manager and Sales
Fred Meyer Jewelers, Kay Jewelers
10.1989 - 04.2020
GED -
Rancho Santiago Community College
GED -
Back Bay High School