Wendy Urtiz
Reno,Nevada
Summary
Energetic Manager offering proven history of success in overseeing operations with efficient, performance-driven approach. Leads business effectively through proactive operational and team oversight. Sustains revenue growth with continuous attention to customer and market demands. Diligent successful at keeping employees focused on performing well with hands-on management of day-to-day activities and special projects. Accomplished in translating high-level directives into actionable front-line policies and achieving consistent results. Strong track record of keeping costs low. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with diligent attention to important details. Willing to take on any task to support team. Reliable candidate ready to take on challenges in a position using problem-solving and task prioritization skills to help team succeed.
Overview
7
7
years of professional experience
Work History
Restaurant Owner/Operator
Carlos Mexican Food
2021.12 - 2024.08
- Maximized dining experience by designing an inviting atmosphere through thoughtful interior design choices and menu selections.
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Boosted revenue through targeted marketing campaigns, special events, and promotions.
General Manager
Kfc
2018.01 - 2021.08
- Reduced turnover and boosted employee morale by implementing employee appreciation days and effective training policies
- Protected assets, set effective access policies, and monitored security risks
- Achieved revenue and profit targets through solid promotional and budget control strategies
- Resolved employee, customer, and vendor issues using strong conflict mediation and problem-solving abilities
- Improved business operations by tracking trends and aligning business strategies with needs
- Managed special events with practiced eye for important details such as vendor schedules and expected demand
- Supervised staff at [Number] locations, managing day-to-day business operations
- Coordinated [Type] operations with team of [Number] skilled workers, delegating tasks and organizing schedules
- Guaranteed top-notch service standards and memorable customer experiences for every guest
- Developed successful training programs based around culture focused on employee empowerment and customer service
- Increased business [Number]% with improved marketing and promotional strategies diversified across multiple channels
- Enhanced operations with new and improved procedures targeting underperforming areas and systematic weaknesses
- Identified financial strengths and weaknesses by regularly reviewing KPIs and tracking sheets
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key front-line and senior management positions
- Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems
- Directed [Number]-member administrative staff handling business finances, customer contact, and recordkeeping
- Maintained optimal employee coverage for business needs with well-prepared team schedules
- Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Spearheaded business expansion across [Location], including overseeing new construction and building retrofits.
Education
Ramona High school
Ramona01.1999
Skills
- Employee training
- Schedule coordination
- Inventory control
- Multitasking
- Analytical thinking
- Critical thinking
Timeline
Restaurant Owner/Operator
Carlos Mexican Food
2021.12 - 2024.08
General Manager
Kfc
2018.01 - 2021.08
Ramona High school
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