Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Connor Ackerman

Reno,Nevada

Summary

Dynamic and results-driven professional with a strong background in customer service at Home Depot. Proven ability to enhance customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and inventory management, consistently achieving operational efficiency while maintaining a flexible schedule. Committed to delivering exceptional service in fast-paced environments. Able to handle stressful situations such as customer complaints, leading important projects, handling safety issues in a timely manner, and turning a stressful situation into a calm one. Being able to work under any type of leader and being able to lead a group as well.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Sales Associate

Home Depot
06.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Solved customer challenges by offering relevant products and services.

Mover

Wolf Pack Moving
01.2025 - 04.2025
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.

Golf Cart Attendant

Duncan Golf Management
07.2019 - 06.2020
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Collaborated with team members to streamline work processes, improving overall productivity levels.

Cook

Habit Burger
06.2019 - 07.2019
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.

Education

Bachelor of Arts - Criminal Justice

University of Nevada Reno
Reno, NV
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Money handling
  • Flexible schedule

Accomplishments

Employee of the month November 2024

Certification

All lift truck certifications

Languages

ASL
Professional Working

Interests

  • Volunteering
  • Backpacking and Hiking
  • Youth Development Programs
  • DIY and Home Improvement
  • Baking
  • Team Sports

Timeline

Mover

Wolf Pack Moving
01.2025 - 04.2025

Sales Associate

Home Depot
06.2020 - Current

Golf Cart Attendant

Duncan Golf Management
07.2019 - 06.2020

Cook

Habit Burger
06.2019 - 07.2019

Bachelor of Arts - Criminal Justice

University of Nevada Reno

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