Summary
Overview
Work History
Education
Skills
Certification
Locations
Languages
Work Availability
Timeline
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Wendy Valdovinos

Hamden,CT

Summary

Proactive professional with experience in customer service, digital marketing, and technical troubleshooting. Skilled in managing client relationships, optimizing workflows, and leveraging technology to deliver results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Game Presenter

Evolution
01.2024 - 07.2024
  • My responsibilities are presenting casino games such as blackjack and roulette
  • Maintaining an enjoyable environment by entertaining and engaging players at the tables
  • Greeting incoming guests with my enthusiastic personality, to ensure that the customer had a pleasant and fun experience

Content Creator

Sonia’s Pastries
01.2024 - 07.2024
  • Utilized WordPress to optimize and maintain the company website, troubleshooting site functionality and collaborating on technical improvements
  • Manage and curate content for Sonia's Pastries on social media platforms including TikTok and Instagram, driving engagement and brand awareness
  • Act as primary point of contact for clients, initiating and maintaining communication via phone calls and messages to ensure customer satisfaction and retention
  • Maintain organized client database, efficiently managing and updating customer information for streamlined communication and personalized service delivery

Bookkeeper (Seasonal)

Valdovinos Landscaping
01.2024 - 07.2024
  • Managed financial transactions for Valdovinos Landscaping using QuickBooks, ensuring accurate recording, and tracking of income and expenses
  • Implemented efficient invoicing system to bill clients for seasonal landscaping services, optimizing revenue collection and financial reporting
  • Conducted reconciliation of accounts to maintain financial accuracy and integrity, facilitating smooth business operations and decision-making
  • Collaborated with team members to streamline accounting processes and enhance overall financial efficiency within the company

Social Media Intern

Impact Builders Mentorship Programs Inc.
01.2022 - 06.2023
  • Achieved 20% increase in engagement through strategic social media management
  • Created compelling social media graphics that supported the company mission
  • Utilized advanced social media knowledge and assisted Social Media Planners

SEO Intern

Twinword Korea
06.2020 - 08.2020
  • Served as a dedicated and supportive Intern in a fast-paced environment
  • Created a website for Hyundai
  • Worked on SEO keywords for Korean Airlines

Host

Airbnb
08.2018 - 06.2020
  • Maintained a 4.8-star rating by providing prompt, personalized support and resolving customer issues within 3 hours
  • Managed booking systems and communicated technical solutions to guests
  • Providing customer with a positive experience
  • Always responded to stays in under three hours

Sales Associate

Vector Marketing
06.2017 - 11.2017
  • Presenting products to the customer for direct purchase
  • Filing and submitting customer orders
  • Maintaining good relationships with customers

Education

Bachelor of Business Administration - International Business

Southern Connecticut State University
05.2023

Skills

  • Copywriting
  • Microsoft Office
  • Microsoft Excel
  • Canva
  • Video Content Creation
  • PowerPoint
  • Content Creation Analytics
  • Basic HTML/CSS
  • CRM Systems
  • Google Analytics
  • Graphic Design
  • WordPress

Certification

  • Overseas marketing, search engine optimization (SEO) and keyword research lectures and practice (Twinword Korea)
  • Small Business Marketing Using Youtube (Coursera)
  • How to Optimize Your Instagram Account (Coursera)

Locations

  • Hamden, CT
  • Fairfield, CT
  • Syracuse, NY
  • Seongnam, South Korea

Languages

Spanish
Native or Bilingual
Portuguese
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Game Presenter

Evolution
01.2024 - 07.2024

Content Creator

Sonia’s Pastries
01.2024 - 07.2024

Bookkeeper (Seasonal)

Valdovinos Landscaping
01.2024 - 07.2024

Social Media Intern

Impact Builders Mentorship Programs Inc.
01.2022 - 06.2023

SEO Intern

Twinword Korea
06.2020 - 08.2020

Host

Airbnb
08.2018 - 06.2020

Sales Associate

Vector Marketing
06.2017 - 11.2017

Bachelor of Business Administration - International Business

Southern Connecticut State University

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Wendy Valdovinos