Wendy Valencia

• Liaise between medical staff, patients, and families while handling multiple priorities in a fast-paced emergency environment.
• Support clinical staff during high-pressure situations by managing administrative tasks and maintaining organized patient information systems.
• Facilitate vital communication channels among medical professionals during trauma emergencies while maintaining calm and organized emergency protocols.

• Cross functioning role, providing support to the operating room through secretarial scheduling and administrative assistance.
• Monitor the daily procedures and coordinate with Team Leaders to adjust as needed.
• Communicate any foreseeable issues or special needs to the appropriate person(s) and departments, which may include equipment, surgical add-on(s), anesthesia coverage, and/or supplies.

• Answer, screen and forward incoming calls and respond to patient call lights.
• Perform variety of duties relating to patient admission, discharge, and/or transfers.
• Preparing patient rooms for new transfers with patient-specific equipment and supplies before transfers.
• Provide professional support, assistance to medical staff and perform any administrative task required essential to operating of patient care unit.

• Managed dual office roles, boosting patient care efficiency and workflow.
• Facilitated insurance tasks and scheduled appointments, enhancing service delivery.
• Assisted in medical procedures and administered vaccinations with precision.

• Collected vital signs, ensuring accurate patient data and care:

Fostered a supportive environment, building patient trust and satisfaction.