Wendy Vickrey
Apache Junction,AZ
Summary
Experienced Bankruptcy Specialist with a strong background in financial management, customer relations, legal compliance, and team leadership. Proven ability to manage complex financial operations, resolve credit disputes, and ensure legal compliance, significantly improving efficiency and customer satisfaction. Organized Branch Service Leader equipped with operations management skills and strong banking experience. Manages currency, teller schedules and customer interactions effectively with proven strategies. Advanced knowledge of security procedures and transaction monitoring requirements.
Overview
11
11
years of professional experience
Work History
Legal Compliance Officer
Concord Servicing Corp
03.2023 - 05.2024
- Resolved BBB and CFPB complaints with 95% accuracy, systematically updating credit reports and verifying bankruptcy filings through Pacer
- Managed legal compliance processes, mitigating risks and improving company reputation
- Coordinated referrals to support organizations, streamlining service access and reducing resource allocation time by 35%.
Branch Service Manager
National Bank of Arizona
11.2016 - 02.2023
- Managed weekly deposits up to $5,000,000, increasing efficiency by 22%
- Handled 180+ client cases, including credit disputes, using HubSpot and Salesforce
- Directed daily operations of a 15-member team, achieving a 20% increase in project completion rate within deadlines.
Customer Service and Cash Operations Specialist
Kohl's
10.2013 - 11.2016
- Strengthened client relationships by implementing feedback-driven processes, resulting in a 35% rise in repeat business within six months
- Mastered telephone communication skills, distributing critical information to over 1,000 clients and increasing customer engagement by 40%.
Education
BA in Business Administration -
University 0f Arizona
Tucson, ArizonaSkills
- Bankruptcy Filing and Management (Pacer)
- Credit Reporting Disputes (e-OSCAR)
- CFPB and BBB Complaint Resolution
- Financial Management and Accounting
- Customer Relations and Advocacy
- Team Leadership and Management
- Legal Compliance
- Resource Coordination and Training
- Accounts Receivable
- Staff Training and Development
- Accounts Payable
- Collections
Personal Information
Title: Bankruptcy Specialist
Timeline
Legal Compliance Officer
Concord Servicing Corp
03.2023 - 05.2024
Branch Service Manager
National Bank of Arizona
11.2016 - 02.2023
Customer Service and Cash Operations Specialist
Kohl's
10.2013 - 11.2016
BA in Business Administration -
University 0f Arizona
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