Wendy Villarreal
El Paso,TX
Summary
Efficient professional in inventory management and logistics, known for specialized skills in accurate order picking, inventory auditing, and safe material handling, ensuring smooth operations. Excel in time management, teamwork, and adaptability, leveraging these soft skills to meet deadlines and support colleagues effectively. Works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Overview
8
8
years of professional experience
Work History
Warehouse CSR
Staff Force Personnel Services
01.2025 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on company policies, enhancing team efficiency and knowledge retention.
- Streamlined ticketing system processes, improving response times for customer issues.
- Collaborated with cross-functional teams to address customer feedback and implement improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Implemented process improvements that enhanced efficiency in shipment tracking and order fulfillment.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Tracked and managed transfer paperwork such as packing lists.
- Tracked orders and notified customers of status or potential delays.
- Managed inventory levels to verify availability of stock for customer orders.
- Updated and maintained databases to track shipments and inventory.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Aided investigations into lost or misplaced items using thorough knowledge of warehouse layout and item locations obtained through frequent interaction with various storage areas during standard job duties as a Cycle Count Coordinator.
- Managed international shipping documentation accurately, avoiding delays due to customs clearance issues.
- Enhanced shipping efficiency by accurately preparing and loading orders for shipment.
- Increased shipping accuracy with thorough quality control checks and proper training.
- Loaded and unloaded shipping containers and vehicles.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Drafted and checked shipment information before shipping to maintain 100% accuracy.
- Ensured product quality by conducting thorough final inspections before shipping.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Ship Dock
Amazon warehouse
01.2022 - 10.2024
- Stocked shelves with merchandise to ensure availability of products for Packers.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Remain organized throughout shifts by managing multiple orders at once.
- Issued supplies, materials and products to team members based on information from requisitions.
- Scanned items when pulling from shelves to update system stock information.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Inspect expiration dates on products before delivering them to customers' homes.
- Accurately read and follow customer order instructions.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Pick, pack, deliver, and restock items in an efficient manner.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Operated pallet jack to transport heavy loads.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Assisted teammates with daily tasks during peak periods.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Placed products on conveyors for final wrapping and shipment.
- Utilize problem solving skills when issues arise with orders.
Quality Control Inspector
Tenneco
06.2021 - 12.2021
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
- Recommended improvement measures to production process to meet quality control standards.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Cleaned and calibrated dial indicators, fixed gauges, or height gauges prior to tests.
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Tested finished goods prior to shipment according to established protocols.
- Ensured that all products met customer requirements prior to shipment.
- Calibrated products to match design and operational specifications.
- Make sure shipping label corresponded to the amount of items inside the box and color.
Dog Bather
Paws pet grooming
01.2018 - 05.2020
- Played with dogs and cats to maintain socialization and reduce stress.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
- Scrubbed, shampooed, and conditioned dogs of all sizes and breeds.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Bathed and groomed pets using gentle techniques.
- Assisted with grooming tasks such as bathing, brushing, and nail trimming.
- Bathed large number of animals during each shift.
- Performed dog brushing services including dematting and flea treatments.
- Refilled shampoo bottles, sanitized clippers, combs, and brushes, and placed clean towels at each station following shift completion.
Education
High School Diploma - undefined
Horizon High School
El Paso, TX06.2018
Skills
- Tech-savviness
- Strong organization
- Reading comprehension
- Verbal and written communication
- Verifying order accuracy
- Delivery organization
- Order coordination
- Prioritizing orders
- Documentation and reporting
- Raw materials testing
- Visual inspections
- Defect identification
- Inspection protocols
- Product inspection
- Equipment calibration
- Color matching
- Materials testing
- Product inventory management
- Blow drying skills
- Kennel cleaning and sanitizing methods
- Hygiene standards
- Heavy lifting
- Patience with animals
- Proper lifting techniques
- Product restocking
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Microsoft Excel
- Paperwork processing
- Order processing
- Documentation
- Quality control
- Order fulfillment
- Shipping and logistics
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Warehouse CSR
Staff Force Personnel Services
01.2025 - 10.2025
Ship Dock
Amazon warehouse
01.2022 - 10.2024
Quality Control Inspector
Tenneco
06.2021 - 12.2021
Dog Bather
Paws pet grooming
01.2018 - 05.2020
High School Diploma - undefined
Horizon High School