Edwin Rodriguez

• Highly motivated and experienced Customer Service Representative with 8 years of proficiency in utilizing Trapeze software to address customer needs and provide exceptional service. Skilled in clerical duties, data entry, reservation management, and resolving customer inquiries. Seeking to leverage expertise in a challenging role where I can contribute to enhancing customer satisfaction and organizational success.

Experience:

Customer Service Representative

• Efficiently addressed customer needs by booking trips via phone and resolved various customer service-related issues.
• Conducted accurate data entry in Trapeze software, ensuring precise and up-to-date information.
• Managed reservations and provided comprehensive information to customers regarding services.
• Reconciled drivers' manifests to ensure accuracy in transportation schedules and operations.
• Demonstrated excellent telephone etiquette by promptly answering incoming calls and addressing inquiries in a professional manner.
• Maintained a high standard of customer service, resulting in positive feedback and satisfaction.

Skills:

• Proficient in Trapeze software for customer service and data management.
• Strong communication skills demonstrated through effective interaction with customers and colleagues.
• Detail-oriented with a focus on accuracy in data entry and clerical tasks.
• Excellent problem-solving abilities, capable of resolving customer issues promptly and efficiently.
• Ability to work well under pressure in a fast-paced environment while maintaining a high level of professionalism.

Dedicated and detail-oriented eBay Seller with 7 years of experience managing online sales operations. Proficient in listing items, handling transactions, and providing exceptional customer service. Seeking to leverage expertise in eCommerce to contribute to the success of an online retail team.

eBay Seller 5-30-17 - PRESENT

• Created compelling listings for a wide range of products, including detailed descriptions and high-quality photos.
• Managed inventory levels to ensure adequate stock availability and prevent overselling.
• Processed and shipped orders promptly, maintaining a high level of customer satisfaction.
• Provided responsive and courteous customer service, addressing inquiries and resolving issues in a timely manner.
• Maintained a stellar seller rating through consistent delivery of excellent service and adherence to eBay policies.
• Monitored sales performance and implemented strategies to optimize listings and increase revenue.

Skills:

• Proficient in eBay listing creation and management
• Strong attention to detail and organizational skills
• Excellent customer service and communication abilities
• Experience in inventory management and order fulfillment
• Knowledgeable in eCommerce best practices and eBay policies
• Analytical skills for monitoring sales performance and identifying opportunities for improvement

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