Steven Olivas
Fresno,CA
Summary
Dynamic professional with a proven track record at Alorica, enhancing customer satisfaction through expert resolution of queries and a positive service attitude. Skilled in computer applications and bilingual communication, I excel in fast-paced environments, consistently achieving company goals. My management experience and customer service expertise drive operational excellence and elevate team performance.
Overview
13
13
years of professional experience
Work History
CSR
Department of Treasury
Fresno, CA
09.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered, screened, and processed a high volume of calls daily, using a call management system and web-based communications.
- Verified customer information and updated records accordingly.
- Assisted customers with product returns, exchanges, or refunds as needed.
Customer Service Representative
U-Haul
Fresno, CA
02.2021 - 06.2024
- Take reservations over the phone, in person, and via computer for guests, and provide confirmation information.
- Collected room deposits, fees, and payments.
- Kept an accurate log of daily deliveries and pick-ups.
- Documented mileage, deliveries, pickups, customer issues, and damages.
Customer Service Representative
Suburban Propane
Fresno, CA
09.2022 - 09.2023
- Followed orders precisely for the correct items, sizes, and quantities.
- Compiled reports of cost factors such as labor, production, and equipment.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements, and shipping inspections.
- Responded to customer requests for products, services, and company information
Customer Service Representative
Alorica
Fresno, CA
02.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, and resolving concerns.
- Handled customer inquiries and suggestions courteously, and professionally.
- Adhered to company policies and scripts to consistently achieve call time and quality standards.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
Warehouse Worker
Balloons Everywhere
Fresno, CA
12.2015 - 04.2016
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed orders from storage, wrapped, and staged for shipments.
- Operated a forklift in compliance with OSHA guidelines and organizational policies.
Front Desk Rep
Blast Fitness Gym
Fresno, CA
02.2014 - 12.2015
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Monitored check-ins to identify delinquent accounts and collect payments.
Floor Supervisor
McDonald's
Fresno, CA
10.2011 - 01.2014
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Met with management to discuss work plans, and develop enhancements and strategies to achieve operational objectives.
- Supervised food preparation stations to observe hygiene and taste quality of the food served to customers.
Education
HS Diploma -
Edison high school
Fresno, CA2011
Skills
- Management Experience
- Cashiering
- Customer service
- Heavy lifting
- Computer Skills
- Forklift Operator
- Scheduling
- Picking and packing experience
- Bilingual
- Propane handling expertise
- Product sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
CSR
Department of Treasury
09.2023 - Current
Customer Service Representative
Suburban Propane
09.2022 - 09.2023
Customer Service Representative
U-Haul
02.2021 - 06.2024
Customer Service Representative
Alorica
02.2017 - 07.2019
Warehouse Worker
Balloons Everywhere
12.2015 - 04.2016
Front Desk Rep
Blast Fitness Gym
02.2014 - 12.2015
Floor Supervisor
McDonald's
10.2011 - 01.2014
HS Diploma -
Edison high school
Similar Profiles
Monique MoiseMonique Moise
Tax Examining Technician at Department of TreasuryTax Examining Technician at Department of Treasury
Natoshia WilliamsNatoshia Williams
Trainer Coordinator/IDTVA at Department of TreasuryTrainer Coordinator/IDTVA at Department of Treasury
Deborah RatliffDeborah Ratliff
Tax Examiner at Department of TreasuryTax Examiner at Department of Treasury
Monique WhiteMonique White
RAVIS/IVES CLERK GS-0303-04/3 at Department of TreasuryRAVIS/IVES CLERK GS-0303-04/3 at Department of Treasury
Roxanne GarciaRoxanne Garcia
Resource Counseling Assistance at Calwa ElementaryResource Counseling Assistance at Calwa Elementary