Shawna Cross
Thornton,Colorado
Summary
Experienced manager and dispatcher with 11 years in customer service and 6 years in leadership. Strong in team supervision, workflow coordination, customer relations, and record keeping, with a proven ability to keep daily operations organized and efficient.
Overview
2
2
years of professional experience
Work History
Csr /Freight Dispatcher
western peak logistics
Denver, Colorado
08.2026 - Current
- Logged daily operations in system records and shift reports.
- Verified data entries against source documents for accuracy.
- Followed security procedures for user access and confidential files.
- Performed data entry tasks, including updating customer information in databases.
- Input data from multiple sources and output data to various forms of physical media.
Manager
grease monkey
Thornton, Colorado
08.2025 - 08.2026
- Directed daily operations, optimizing workflow and elevating service quality.
- Coordinated team activities to meet performance targets and streamline operations.
- Implemented service strategies that improved customer retention and loyalty rates.
- Resolved customer inquiries and complaints, fostering high satisfaction levels.
Operator
eco service
Eaton, Colorado
01.2025 - 08.2025
- Operated machinery while ensuring strict adherence to safety protocols, minimizing risk.
- Executed routine checks, enhancing machinery performance and safety compliance.
- Monitored environmental processes to maintain regulatory compliance and mitigate risks.
- Conducted regular assessments to identify and mitigate potential environmental impacts.
Education
GED -
Adams 12 Online
Thornton, CO08-2017
Skills
- Dispatch coordination
- Data entry
- Database management
- Shift reporting
- Workflow coordination
- Microsoft Excel
- Customer relations
- Customer service experience
- Management experience
- Team supervision
- Automotive experience
- Record keeping
Timeline
Csr /Freight Dispatcher
western peak logistics
08.2026 - Current
Manager
grease monkey
08.2025 - 08.2026
Operator
eco service
01.2025 - 08.2025
GED -
Adams 12 Online