Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shabreka Allen

Atlanta,GA

Summary

Knowledgeable Transportation and Distribution professional with exemplary skills in customer service, scheduling and time management. Dedicated leader with team-oriented mentality. Proven history of adaptability and resourceful problem-solving.

Overview

17
17
years of professional experience

Work History

Freight Dispatcher

Carlyle Logistics LLC
08.2017 - 03.2023
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Monitored and tracked status of shipments in transit to confirm on-time delivery.
  • Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
  • Oversaw and enforced compliance with all safety regulations and DOT regulations.

Medical Transportation Specialist

JS Transportation Services
01.2015 - 05.2017
  • Transported elderly patients to and from facilities and performed essential ambulatory care.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Maintained flexible availability to accommodate on-call hours.
  • Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location.

Customer Service Manager

Teleperformance USA
07.2006 - 03.2014
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Associate of Science - Radiologic Technology

Gwinnett Technical College
Lawrenceville, GA
05.2018

Skills

  • Route Planning
  • Reading Comprehension
  • Logistical Operations
  • Information Research
  • Complex Problem-Solving
  • Dispatch Coordination
  • Driver Coordination
  • Safe Driving Practices

Timeline

Freight Dispatcher

Carlyle Logistics LLC
08.2017 - 03.2023

Medical Transportation Specialist

JS Transportation Services
01.2015 - 05.2017

Customer Service Manager

Teleperformance USA
07.2006 - 03.2014

Associate of Science - Radiologic Technology

Gwinnett Technical College

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Shabreka Allen