Manuel Casas
Somerton,AZ
Summary
Dynamic and results-oriented Freight Dispatcher with a proven track record at Blue Ray Express, where I enhanced driver retention and customer satisfaction. Skilled in freight rate negotiation and effective multitasking, I excel in fast-paced environments, leveraging industry knowledge and dispatch software proficiency to optimize logistical operations. My approach prioritizes relationship building and strategic route planning, driving efficiency and quality service. Experienced with managing dispatch operations and coordinating freight logistics. Utilizes strategic route planning and real-time communication to ensure timely deliveries and efficient operations. Knowledge of industry regulations and compliance standards ensures smooth and effective service.
Overview
4
4
years of professional experience
Work History
Freight Dispatcher
Blue Ray Express
02.2024 - 09.2025
- Coached and mentored junior dispatchers, sharing insights and best practices to elevate their performance in managing freight assignments.
- Assisted in the development of departmental budgets by providing accurate forecasts related to staffing needs, equipment requirements, and other resources necessary for successful dispatch operations.
- Monitored industry trends to stay abreast of new technologies and best practices in freight dispatching processes.
- Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
- Improved driver retention rates through regular communication, feedback sessions, and timely resolution of any grievances or concerns.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
- Maintained positive relationships with carriers, negotiating contracts to secure competitive rates for shipping services.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries.
CDL Truck Driver
Re Moving America
02.2022 - 01.2024
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Loaded and unloaded Trailer
- Preformed estimates on site for customers
- Hired helpers in different states and cities.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Interacted with customers daily and provided them with updates.
CDL Truck Driver
Elite Transportation Llc
09.2021 - 01.2022
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
- Effectively utilized GPS and navigation tools to optimize delivery routes, improving overall efficiency in daily operations.
- Achieved timely deliveries by planning efficient routes and adhering to schedules.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Collaborated with dispatchers to optimize delivery schedules, maximizing efficiency in daily operations.
- Upheld strict adherence to federal regulations regarding hours of service, ensuring legal compliance at all times.
- Safely navigated various weather conditions and road hazards, prioritizing the safety of cargo and fellow motorists.
- Adjusted driving techniques based on traffic patterns, reducing delays in delivery times while maintaining safety standards.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Reduced fuel consumption with strategic route planning and conscientious driving habits.
- Implemented time management skills to balance multiple deliveries within tight deadlines without compromising quality or safety.
- Completed regular maintenance checks on the truck to prevent breakdowns and reduce downtime.
- Demonstrated flexibility by adapting to changing client needs or unexpected situations while maintaining professional composure.
- Enhanced customer satisfaction by maintaining professionalism during pick-ups and dropoffs.
Education
GED -
Adobe Mountain School
Phoenix, AZ10.2011
Skills
- Effective Multitasking
- Freight Rate Negotiation
- Stress Tolerance
- Deadline Management
- Record Keeping Abilities
- Transportation Regulations Knowledge
- Geographical awareness
- Dispatch Software Proficiency
- Load Management Proficiency
- Industry Terminology Familiarity
- Team Collaboration
- Documentation and paperwork
- Trucking dispatching
- Relationship Building
- Customer Relations
- Staff Training and Development
- Tracking tasks
- Route Planning
- Work order entry
- Safety processes and procedures
- Oral and written communications
- Critical Decision-Making
- Employee Management
- Issue Resolution
- Quality Assurance
- Conflict resolution techniques
- Logistical operations
- Telephone Etiquette
- Staff Development
- Quality assurance standards
- Transportation Management
- Warehousing environments
- Logistics Management
- Freight Forwarding
- Quick Thinking
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Reliability
- Effective Communications
- Critical Thinking
- Excellent Communication
- Clear Communication
- Prioritizing calls
- Organizational Skills
- Dispatch Recordkeeping
- Decision-Making
- Adaptability and Flexibility
- Route Planning and Adjustment
- Self Motivation
- Analytical Thinking
Conflict Resolution
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Freight Dispatcher
Blue Ray Express
02.2024 - 09.2025
CDL Truck Driver
Re Moving America
02.2022 - 01.2024
CDL Truck Driver
Elite Transportation Llc
09.2021 - 01.2022
GED -
Adobe Mountain School
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