Shimidley Dossou
Orange Park,FL
Summary
Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Reliable Dispatcher with [Number] years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills.
Overview
4
4
years of professional experience
Work History
Freight Dispatcher
Independent
Jacksonville, FL
01.2023 - Current
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Coordinated dispatching of [Number] drivers to accomplish daily delivery requirements.
- Checked that each scheduled route was appropriately covered by delivery drivers.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
Banker
Wells Fargo
Gainesville
10.2021 - 11.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Opened, closed, and updated accounts for customers.
- Provided advice on different bank products and financial options.
Education
Associate of Arts -
Santa Fe Community College
Santa Fe, NM06.2024
Skills
- Attention to Detail
- Teamwork and Collaboration
- Strong Communication
- Dispatch Software Proficiency
- Problem Solving Abilities
- Load Management Proficiency
- Adaptability and Flexibility
- Effective Multitasking
Timeline
Freight Dispatcher
Independent
01.2023 - Current
Banker
Wells Fargo
10.2021 - 11.2023
Associate of Arts -
Santa Fe Community College