Jefferson Ekechukwu
Customer Service Expert
El Paso,TX
Summary
Focused individual with a background in logistics, sales and customer service. I want to use my experience and expertise as a Fleet/Driver Manager, Freight Dispatcher and as a Call Center Manager to help boost the company and increase sales. Over 5yrs + experience in Customer Service, Sales and Management, My goal is to implement my skills toward the growth of the company.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Freight Dispatcher
Bluecircle Freight Solutions
El Paso, Texas
01.2022 - Current
- I am the owner of BlueCircle Freight Solutions and I Dispatch Carriers by planning weekly hauls with destinations they prefer.
- Handle all Rate conformation, Proof of Delivery, Insurance, Authority and coordinated followups.
- Negotiate with the shipper/broker to get the best rate per mile for Carrier.
- Provide shippers/brokers all necessary documents they require from carrier and provide carriers all documents required from shipper/broker
Fleet/Driver and Transport Manager
Green Freight Carriers LLC
El Paso, TX
03.2020 - 01.2022
- Conducting regular inspections of vehicles to ensure they are safe to drive and in good working condition
- Monitoring driver performance by conducting regular audits to ensure that drivers are following company policies and procedures.
- Overseeing the training of new drivers to ensure that they are prepared to work safely and efficiently
- Introduced incentivization programs to increase employee performances.
- Reviewing driver performance to determine if any corrective action is needed.
Quality Assurance Manager
Hinduja Global Solutions
El Paso, TX
01.2018 - 03.2020
- Participated in design of call monitoring formats and quality standards.
- Performs call monitoring and provides trend data to site management team.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Coordinates and facilitates call calibration sessions for call center staff.
- Provides feedback to call center team leaders and managers.
- Prepares and analyzes internal and external quality reports for management staff review.
Education
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX 08.2014 - 05.2017
High School Diploma -
El Dorado High School
El Paso, TX 01.2011 - 03.2013
Skills
Effective communication
Driver management
Internal loss prevention
Staff supervision
Call center operations
Problem-solving abilities
Technical troubleshooting
Attention to Detail
Timeline
Freight Dispatcher
Bluecircle Freight Solutions
01.2022 - Current
Fleet/Driver and Transport Manager
Green Freight Carriers LLC
03.2020 - 01.2022
Quality Assurance Manager
Hinduja Global Solutions
01.2018 - 03.2020
Associate of Arts - Multidisciplinary Studies
El Paso Community College
08.2014 - 05.2017
High School Diploma -
El Dorado High School
01.2011 - 03.2013