Tynesha Strong
Selma,AL
Summary
Organized professional with a background in office assistant. Known for high productivity levels and the ability to efficiently complete tasks, ensuring smooth operations. Skilled in data entry, file management, and scheduling, with strong capabilities in multitasking and prioritizing workloads. Excel through communication, problem-solving, and adaptability, contributing to team success and operational excellence.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative
Bank of America
Englewood, CO
07.2021 - 06.2024
- This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
- Customer service representatives who work for banks answer customer questions about basic banking services, such as account balances and interest rates
Mail Order Pharmacist REMOTE
TTEC
Englewood, CO
12.2020 - 05.2021
- Company Overview: TTEC at home is a unique virtual work lifestyle for individuals who might have traditionally considered working in a customer contact or engagement center providing customer service, technical support or other support services such as chat or social media
- The primary duty of a mail order pharmacist is to provide customers with their prescription medications filling new or one-time prescriptions, as well as managing any refills as needed
- Mail order pharmacists can receive requests for prescriptions via mail, email, fax or telephone
- TTEC at home is a unique virtual work lifestyle for individuals who might have traditionally considered working in a customer contact or engagement center providing customer service, technical support or other support services such as chat or social media
- Provided medication counseling to patients on the proper use and potential side effects of their medications.
- Managed inventory and reduced costs by negotiating prices with multiple generic pharmaceutical suppliers.
- Compounded, packaged, labeled and dispensed medications.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
Medical Receptionist
Vaughn Regional Medical Center
Selma, AL
04.2018 - 09.2020
- Maintained current and accurate medical records for over hundreds patients
- Organized paperwork such as charts and reports for office and patient needs
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Assisted in administrative duties for office team, including making phone calls, copies and schedules
Certified Phlebotomy Technician
Vaughn Regional Medical Center
Selma, AL
04.2018 - 09.2020
- Accurately labeled vacutainer tubes with patient name, date and time of collection
- Obtained blood specimens by performing venipunctures and finger sticks several times per day
- Tracked collected specimens by initialing, dating and noting times of collection
- Performed bedside tests like bleeding time tests and entered results into patient charts
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Logged patient information and recorded results into system using microsoft
- Assembled tourniquets, needles and blood collection devices to prepare work trays
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods
- Stocked phlebotomy cart or carrier with appropriate supplies
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures
Clerk
Legal Services
Selma, AL
06.2017 - 07.2018
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
Education
Certified Phlebotomist Tech - Allied Health
Selma University
Selma, AL04.2018
High school diploma -
Selma High School
Selma, ALSkills
- Assistant manager experience
- Venipuncture
- Phlebotomy
- Infection Control Training
- Office Management
- Laboratory Experience
- Patient Care
- EMR Systems
- Microsoft Office
- Answering Phones
- Desk Administration
- Medical Receptionist
- Receptionist
- Secretary
- Cash Handling
- Cashiering
- Management Experience
- Supervising Experience
- Assistant Manager Experience
- Medical Records
- Transportation
- QuickBooks
- Data Entry
- Filing
- OSHA
- Customer service
- Customer support
- Mail order pharmacy
- Time management
- Skill management
- Mathematics
- Fill prescription
- Pricing
- Banking
- Medical billing
- Scheduling
- Account updating
- Problem-solving
- Vital signs monitoring
- Document filing
- Medical condition monitoring
- Specimens collection and processing
- Adaptability in healthcare settings
- Clinical support
- Medical terminology
- File organization
- Calendar management
- Scheduling and calendar management
- Team support
- Scanning and copying
- Microsoft office
- Proofreading
- Word processing
- Verbal communication
- Scheduling appointments
Certification
- CPR Certification
- Certified Phlebotomy Technician
- Driver's License
Willing To Relocate
- Tuscaloosa, AL
- Montgomery, AL
- Birmingham, AL
Personal Information
Authorized To Work: US
Timeline
CSR - Customer Service Representative
Bank of America
07.2021 - 06.2024
Mail Order Pharmacist REMOTE
TTEC
12.2020 - 05.2021
Medical Receptionist
Vaughn Regional Medical Center
04.2018 - 09.2020
Certified Phlebotomy Technician
Vaughn Regional Medical Center
04.2018 - 09.2020
Clerk
Legal Services
06.2017 - 07.2018
Certified Phlebotomist Tech - Allied Health
Selma University
High school diploma -
Selma High School