Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Bonilla

Glendale,AZ

Summary

Organized and dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking forward to accomplish new assignments, prepare to take on any task to support team and help business succeed.

Overview

7
7
years of professional experience

Work History

CSR

Cavco Durango
Phoenix, AZ
08.2023 - Current
  • Provided customer service support to customers over the phone and by email in a timely manner.
  • Maintain a positive attitude and calmly respond to customers complaints.
  • · Provide techs with accurate material and documentation to complete repair orders.
  • Followed up with customers to ensure their satisfaction.
  • Maintained records of customer interactions, transactions, comments, and complaints.
  • Verify and update customer contact info into deacom system.

ERP Coordinator

Freshly
Phoenix, AZ
07.2018 - 02.2023
  • Assist production with necessary batch tickets to complete daily production.
  • Ensure all paperwork gets reviewed, output into ERP system, organized and place in storage.
  • Create as required batch ticket’s (AD-HOC’S) for current or second shift.
  • Assure consumption and closing production is done on a daily basis.
  • Monitor kitchen unloaders to verify production meets required food weight.
  • Design color labels for production to identify each food component.
  • Generated reports from the ERP system as needed by management team members.

Cashier

The Corporate Deli
Tempe, AZ
04.2017 - 07.2018
  • Greeted customers and answered any questions they had about the store's products and services.
  • Trained team members on cash register operation and cash handling.
  • Communicated with team members to expedite food quickly during rush hour.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Assisted customers by answering menu questions and fulfilling special request.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

Cesar Chavez High School
Laveen, AZ
05-2018

Skills

  • Bilingual
  • Production Reporting
  • Fast Learner
  • Highly Organized
  • Multitasker
  • Great Communicator
  • Team Worker Qualities
  • Strategic planning abilities

Timeline

CSR

Cavco Durango
08.2023 - Current

ERP Coordinator

Freshly
07.2018 - 02.2023

Cashier

The Corporate Deli
04.2017 - 07.2018

High School Diploma -

Cesar Chavez High School

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Patricia Bonilla