Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Mireya Guzman

Nacogdoches,TX

Overview

5
5
years of professional experience
1
1
Certification

Work History

CSR

Commercial Bank Of Texas
Nacogdoches, TX
09.2023 - 07.2024
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.

Bank Teller

Doches Credit Union
Nacogdoches, TX
09.2022 - 08.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.

Certified Pharmacy Technician

Kroger
06.2021 - 09.2021
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Filing Clerk/Receptionist

Bryan Davis MD
06.2019 - 08.2020
  • Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.

Pharmacy Clerk

Brookshire Brothers
04.2019 - 11.2019
  • Checking out patients medications and filing paper work

Education

High school Diploma -

Nacogdoches High School
Nacogdoches, TX
06.2016

Skills

  • Customer Service
  • Bilingual
  • Answering multi-lines
  • Cash Handling
  • Retail Sales
  • Pharmacy Technician Experience
  • Computer Literacy
  • Typing
  • Microsoft Word
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Scheduling

Certification

Certified Pharmacy Technician (CPhT), 05/01/21-05/01/2025

Additional Information

Bilingual, computer literate, knowledge of customer service, cash handling.

Timeline

CSR

Commercial Bank Of Texas
09.2023 - 07.2024

Bank Teller

Doches Credit Union
09.2022 - 08.2023

Certified Pharmacy Technician

Kroger
06.2021 - 09.2021

Filing Clerk/Receptionist

Bryan Davis MD
06.2019 - 08.2020

Pharmacy Clerk

Brookshire Brothers
04.2019 - 11.2019

High school Diploma -

Nacogdoches High School

Certified Pharmacy Technician (CPhT), 05/01/21-05/01/2025

Mireya Guzman