Ana Segovia
Mesquite,TX
Summary
Dynamic and results-oriented sales professional with a proven track record at Fred Loya Insurance, adept in persuasive negotiations and effective communication. Leveraged bilingual skills to enhance customer service, achieving significant sales growth. Excelled in problem-solving and utilizing digital databases to meet and exceed sales targets. Dependable assistant with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
6
6
years of professional experience
Work History
CSR
Fred Loya Insurance
02.2022 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Made sure to keep up with any pending issues frequently to keep everyone satisfied.
Salesperson
Buckle
11.2022 - 12.2022
- I made sure to give every guest my full attention.
- I worked on putting outfits for people who were often confused as to what they wished to buy, so I made it easier for them.
- Focused on relating to my guests and making them feel comfortable with me and not forced into buying.
- Made sure my numbers were only doing better than the day before.
Assistant Manager
Metro Material Haulers LLC
01.2019 - 06.2022
- I did all of the week's invoices for the company.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Salesperson
Heaven Scent
01.2021 - 12.2021
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced new fragrances for them and anyone they were shopping for.
Cashier
Auntie Anne's Pretzels
06.2018 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise.
Receptionist
Adams And Adams Tax Services
03.2020 - 05.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
Education
High School Diploma -
Horn High School
Mesquite, TX06.2022
Skills
- Digital Databases
- Effective Communicator
- Persuasive Negotiations
- Problem Solver
- Bilingual
- Customer Service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Salesperson
Buckle
11.2022 - 12.2022
CSR
Fred Loya Insurance
02.2022 - Current
Salesperson
Heaven Scent
01.2021 - 12.2021
Receptionist
Adams And Adams Tax Services
03.2020 - 05.2020
Assistant Manager
Metro Material Haulers LLC
01.2019 - 06.2022
Cashier
Auntie Anne's Pretzels
06.2018 - 09.2020
High School Diploma -
Horn High School