Wendy Young
Pendleton,North Carolina
Summary
Detail-oriented administrative professional with a background in document control, data accuracy, and workflow support across remote and high-volume settings. Known for managing records, coordinating deliveries, and communicating clearly with customers and internal teams to support efficient operations and fewer errors.
Overview
13
13
years of professional experience
Work History
Inventory and Delivery Support
OReilly Auto Parts
Portsmouth, Virginia
03.2025 - Current
- Improved delivery accuracy and turnaround time by consistently meeting tight schedules and reducing order discrepancies, contributing to smoother store operations and higher customer satisfaction.
- Managed efficient route coordination, ensuring timely and accurate delivery of automotive parts to commercial and retail clients.
- Maintained detailed delivery documentation, including invoices, signatures, returns, and discrepancy reports with strong attention to accuracy.
- Provided professional customer communication, confirming orders, addressing inquiries, and supporting positive client relationships.
- Assisted with inventory management, organizing stock, restocking shelves, and preparing orders for dispatch to support smooth daily operations.
Care Management Associate
Aetna Better Health of Virginia
02.2022 - 12.2024
- Facilitated care management operations through member outreach, documentation, and coordination with internal staff and external providers.
- Improved case processing efficiency by consistently meeting or exceeding daily productivity and accuracy benchmarks, contributing to faster member support and reduced backlog.
- Oversaw shared mailboxes and updated member contact records to ensure timely, professional communication across multiple channels.
- Ensured accuracy, compliance, and consistency in all documentation and communication to support quality care management processes.
- Demonstrated strong organizational skills and adaptability while navigating complex workflows and handling high-volume call activity.
- Performed clerical tasks such as mailing, reporting, and data entry using Microsoft Office and internal case-management systems.
- Contributed to wellness program engagement initiatives and supported Commonwealth deliverables.
- Worked remotely to support team operations and communication.
Administrative Assistant
Eagle Pointe Homeowners Association
Chesapeake, Virginia
07.2020 - 02.2022
- Enhanced office efficiency by streamlining resident communication and documentation processes, reducing response times and improving overall service satisfaction for homeowners.
- Facilitated timely communication with homeowners, board members, and external partners, ensuring confidentiality and accuracy.
- Managed correspondence, phone inquiries, and document organization to support smooth daily operations.
- Coordinated meetings and community events, prepared agendas, and summarized follow-ups for board review, enhancing decision-making processes.
- Provided clear, accurate information to homeowners, resolved concerns promptly, and fostered positive community relationships.
- Supported the development of reports, presentations, and official communications in alignment with HOA guidelines.
- Collaborated on newsletters, policy updates, and written notices, ensuring clarity, consistency, and professionalism in all materials.
- Organized and maintained records, files, and workflows, supporting administrative efficiency and compliance.
Office Specialist
City of Chesapeake Public Works Department
Chesapeake, Virginia
08.2013 - 07.2020
- Improved administrative efficiency by streamlining document organization and request-tracking processes, reducing turnaround times for public service responses and enhancing communication between residents, contractors, and departmental staff.
- Drafted, formatted, and distributed official communications across departments, partner agencies, and the public, ensuring clarity, accuracy, and a professional tone.
- Managed correspondence, maintained confidential records, and coordinated meetings with detailed agendas and follow-up documentation to ensure effective communication.
- Responded to information requests and provided guidance while assisting in the preparation of reports and presentations to support departmental objectives.
- Cultivated strong community and interdepartmental relationships through timely communication and consistent service delivery.
- Collaborated with project teams to prepare updates, announcements, and public-facing materials aligned with regulatory and departmental standards.
- Ensured all written content adhered to compliance requirements and reflected the City’s commitment to respectful, accessible communication.
- Organized administrative workflows and maintained filing systems to streamline daily office operations and improve service delivery.
Education
Graduate Diploma - Business Administration
Chowan University
Murfreesboro, NCSkills
- Inventory management
- Attention to Detailing
- Data management
- Document Management
- Administrative Support
- Microsoft Office
- Schedule management
- Clerical tasks
- Team Collaboration
- Customer Service
- Client Relationships
- Data management
- Problem Solving
- Remote work
- Clerical tasks
Timeline
Inventory and Delivery Support
OReilly Auto Parts
03.2025 - Current
Care Management Associate
Aetna Better Health of Virginia
02.2022 - 12.2024
Administrative Assistant
Eagle Pointe Homeowners Association
07.2020 - 02.2022
Office Specialist
City of Chesapeake Public Works Department
08.2013 - 07.2020
Graduate Diploma - Business Administration
Chowan University