Wendy Zuquilanda
Elmhurst,NY
Summary
Dedicated and adaptable professional with a solid background in customer service and resident care. Skilled in team collaboration and record keeping, committed to creating supportive environments that enhance overall client satisfaction.
Overview
3
3
years of professional experience
Work History
Cashier
Key Food Supermarket
Jamaica, New York
03.2024 - 12.2024
- Processed customer transactions efficiently at busy checkout stations, enhancing overall customer satisfaction.
- Handled cash, credit, and debit transactions with care, ensuring secure and responsible financial exchanges.
- Maintained cleanliness and organization of checkout areas, contributing to a smooth shopping experience.
Residential Aide
Roosevelt Hotel
Manhattan, New York
08.2023 - 12.2023
- Maintained accurate records of resident care services, promptly reporting changes in condition to ensure timely interventions.
- Collaborated with team members to proactively address resident needs, enhancing overall care quality.
- Communicated with patients to assess feelings and identify needs for assistance or emotional support, fostering a supportive environment.
Customer Service Bagger
B&H Photo Video - Electronics and Camera Store
Manhattan, New York
01.2023 - 07.2023
- Packed customer purchases efficiently and securely to enhance satisfaction.
- Performed cash register transactions accurately and efficiently.
- Provided additional assistance to colleagues during peak hours to improve service.
- Maintained clean and organized work area in collaboration with team members.
Disaster Team Member
American Red Cross Greater New York
Manhattan, New York
02.2022 - 08.2022
- Coordinated with team members to efficiently distribute emergency supplies during crises, ensuring timely support to affected individuals.
- Engaged with clients to assess their needs and deliver appropriate support, enhancing overall service effectiveness.
- Tracked and organized volunteer hours and service activities to maintain clear records for program evaluation.
- Kept work area clean and organized during entire shift.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY05-2023
Associate of Arts - Criminal Justice
LaGuardia Community College
Long Island City, NY06-2021
Skills
- Client Advocacy
- Record keeping
- Team collaboration
- Effective communication
- Written communication
- Flexibility and adaptability
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Cashier
Key Food Supermarket
03.2024 - 12.2024
Residential Aide
Roosevelt Hotel
08.2023 - 12.2023
Customer Service Bagger
B&H Photo Video - Electronics and Camera Store
01.2023 - 07.2023
Disaster Team Member
American Red Cross Greater New York
02.2022 - 08.2022
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
Associate of Arts - Criminal Justice
LaGuardia Community College