WENDYIDA ABBAS GUINGANI
HOUSTON
Summary
Dynamic security professional with extensive experience at Texas Department of Criminal Justice. Proven expertise in conflict resolution and policy enforcement, ensuring safety and compliance. Adept at managing teams and training personnel, enhancing performance and morale. Skilled in self-defense techniques and firearms operations, committed to maintaining secure environments.
Professional with significant background in correctional facility management, prepared for leadership in maintaining order and safety. Demonstrates strong team collaboration, adaptability, and focus on achieving measurable results. Skilled in conflict resolution, staff training, and policy enforcement. Known for reliability and effective communication under changing conditions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Correctional Lieutenant
Texas Department of Criminal Justice, TDCJ
01.2020 - Current
- Reviewed incident reports submitted by subordinates for accuracy before forwarding them up the chain of command for further action if needed.
- Served as a role model for subordinate staff by consistently demonstrating professionalism, integrity, and commitment to maintaining a safe and secure environment within the correctional facility.
- Utilized strong conflict resolution skills to defuse tense situations among inmates or staff members, maintaining order within the facility.
- Coordinated emergency response efforts during critical incidents, ensuring effective communication among team members and adherence to protocol.
Security Manager
Allied Universal Security Services
02.2023 - 01.2025
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
Security Supervisor
Securitas Security Services USA
02.2016 - 04.2019
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
Security Officer Supervisor
G4S Secure Solutions USA
03.2013 - 02.2016
- Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Evaluated performance of security personnel, offering constructive feedback and guidance for improvement when necessary.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.
Security Site Supervisor
Covenant Security Solutions
01.2014 - 01.2016
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Managed team schedules to provide effective security coverage for building needs.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Coordinated fire drills for staff members, enhancing their understanding of evacuation procedures during emergencies.
- Wrote and submitted daily reports on security team operations.
Shift Manager
HEB Grocery Store
04.2011 - 01.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Car Salesperson
Mister Car Wash
03.2010 - 03.2011
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
- Delivered high-quality service by addressing customer concerns promptly and professionally.
Education
Master of Science - Business Administration And Management
University of Houston
Houston, TX06-2016
Skills
- Self-defense techniques
- Weapons training
- Security protocols
- Policy enforcement
- Firearms operations trained
- Safety-oriented
- Rules of conduct
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Supervised team of 20 staff members.
Certification
- Firearms Proficiency Certification - State Police or Department of Public Safety.
- Certified Corrections Supervisor (CCS) - American Correctional Association.
- First Aid Certification - American Red Cross or St. John Ambulance.
- Certified Corrections Manager (CCM) - American Correctional Association.
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Security Manager
Allied Universal Security Services
02.2023 - 01.2025
Correctional Lieutenant
Texas Department of Criminal Justice, TDCJ
01.2020 - Current
Security Supervisor
Securitas Security Services USA
02.2016 - 04.2019
Security Site Supervisor
Covenant Security Solutions
01.2014 - 01.2016
Security Officer Supervisor
G4S Secure Solutions USA
03.2013 - 02.2016
Shift Manager
HEB Grocery Store
04.2011 - 01.2013
Car Salesperson
Mister Car Wash
03.2010 - 03.2011
Master of Science - Business Administration And Management
University of Houston
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