Wendy W. Romens
Kensington,NH - New Hampshire
Summary
Dynamic procurement and sales professional with a proven track record at Ferrotec USA Corporation, showcasing advanced Salesforce.com and Oracle EBS database proficiency. A dedicated team player known for excellent communication skills, excel in strategic procurement, sales growth, and customer service excellence, driving results and fostering strong relationships.
Overview
20
20
years of professional experience
Work History
Buyer II
Ferrotec USA Corporation
03.2023 - 03.2024
- Reviewed requisitions, obtained quotes, examined bids, and formulated short- and long-term procurement strategies for assigned commodities based on objective supplier performance data (quality, cost, delivery, reliability) and on consideration of product/service level value.
- Interfaced with and provided information to Planning, Manufacturing, QC, Engineering, and Sales personnel
- Monitored and coordinated “return to vendor” (RTV) activity to insure best possible corrective action.
- Utilized variety of acquisition methods such as spot buying, blanket orders, supplier stocking options, and service contracts to obtain needed supplies and materials in most cost-effective manner.
- Approved and qualified suppliers consistent with Supplier Qualification Process.
- Developed and maintained comprehensive inventory management system, ensuring optimal stock levels at all times.
Buyer I
Ferrotec USA Corporation
07.2022 - 03.2023
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Maintained complete documentation and records of all purchasing activities.
- Maintained key item stock levels and wrote or expedited purchase orders.
- Coordinated with logistics teams to resolve any shipping delays or discrepancies while minimizing impact on operations.
- Coordinated with quality control teams to address and rectify any product issues, maintaining high standards of quality.
- Managed and maintained purchase orders and invoices.
Sales Representative - Thermal Solutions
Ferrotec USA Corporation
03.2021 - 07.2022
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Customer Service Representative III
Ferrotec USA Corporation
08.2019 - 02.2021
- Responsible for processing quotations, sales orders, bookings, releases and shipments. Coordinated with other departments to resolve problems.
- Answered phone calls from customers and maintained high customer satisfaction with courteous, efficient, and complete service and support.
- Initiated customer orders for changes, consignments, returned/repaired product, drop shipments arranging air and sea shipments with FTH based on customer requirements and processed credits
- Accepted, qualified, and processed requests for quotations prepared quotes and processed purchase orders.
- Prepared support information to sales and engineering for quotations and problem resolution.
- Entered sales orders into Oracle.
- Participated with other customer service representatives to audit order entry in compliance with J-Sox requirements.
- Worked with customer’s qualified suppliers to perform services requested by FTU management.
- Serviced complex automotive business unit and health technologies accounts and orders
- Monitored customer’s portal site to identify requirements to pull in or push out orders.
- Supported trade show activity
- Prepared, developed and maintained backlog, shipment, sales and other various reports as requested by management.
Behavioral Health Professional
Connections For Kids
10.2018 - 07.2019
- Worked with individual client utilizing interventions to provide personalized behavioral, academic and emotional support
- Documented behaviors, interventions used and progress against treatment plan goals
- Facilitated group sessions and provided one-on-one support
- Collaborated with clinicians, supervisor, teachers and administrators to discuss academic and behavioral needs of client
Sales Development Representative
CellarStone Inc.
04.2017 - 10.2018
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Identified and qualified accounts to assess market potential
- Provided SaaS product demonstrations, asked appropriate open-ended questions to discover prospects' needs and requirements
- Utilized Salesforce.com to handle current portfolio prospective leads and managed accurate sales pipeline to maintain high volume of activity.
Recruitment Manager
Qessential Medical Market Research
01.2016 - 02.2017
- Coordinated all aspects of medical market research project recruitment
- Develop innovative methods of achieving recruitment goals, create outreach materials and maintain internal reference databases
- Research potential respondents and update CRM database
- Make outbound calls to recruit participants and schedule interviews
Inside Sales Representative
Cornerstone Software Inc.
12.2014 - 01.2016
- Managed and recorded all leads from outbound telephone marketing
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries
- Answered customers' questions regarding products, prices and availability
- Maintained friendly and professional customer interactions at all times
- Negotiated prices, terms of sale and service agreement
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support
Business Development Manager
Channel Business Development
09.2005 - 12.2014
- Identified companies and industries that use a clients offerings by outreach and the development of contacts
- Identified and created opportunities
- Responsible for developing marketing strategies to help carry out growth and increase revenue for the client
- Developing and maintaining relationships, both internally and externally to implement new growth strategies
Practice Manager
Hanger Orthopedics
06.2004 - 08.2005
- Responsible for HR - manage payroll and compensation, hire, train new employees, administer benefits. scheduling, develop maintain personnel policies and files
- Accounting - make deposits. reconcile bank statements, prepare refunds to payers and patients
- Maintain compliance for Sarbanes Oxley, HIPAA and OSHA
- Billing Claims and Accounts Receivable: Perform eligibility searches on all scheduled patients. Ensure that all encounters (office, hospital, nursing home, satellite office) are charged, all payments, denials and adjustments are posted within a pre-determined amount of time. Transmit electronic claims daily.
- Negotiate payer contracts and ensure payers are complying with contract terms. Appeal denials
Practice Manager
Hanger Orthopedics
.1 1993 - .1 1996
Medical Office Manager
Jeffrey T. Paul, M.D.
.1 1992 - .1 1993
Practice Manager
Sports Medicine Resource
.1 1990 - .1 1992
Patient Service Representative - Insurance Counselor
Sports Medicine Resource
.1 1989 - .1 1990
Medical Secretary
Sports Medicine Resource
.1 1988 - .1 1989
Education
Bachelor of Arts - Major-English\Minor-Sociology
State University of New York At Geneseo
Geneseo, NYSkills
- Excellent work ethic
- Reliable
- People-oriented
- Dedicated team player
- Excellent communication skills
- Advanced Salesforcecom user
- Microsoft Office 365 Proficiency
- Oracle EBS database proficiency
- SaaS Sales and product demonstration
Websites
Timeline
Buyer II
Ferrotec USA Corporation
03.2023 - 03.2024
Buyer I
Ferrotec USA Corporation
07.2022 - 03.2023
Sales Representative - Thermal Solutions
Ferrotec USA Corporation
03.2021 - 07.2022
Customer Service Representative III
Ferrotec USA Corporation
08.2019 - 02.2021
Behavioral Health Professional
Connections For Kids
10.2018 - 07.2019
Sales Development Representative
CellarStone Inc.
04.2017 - 10.2018
Recruitment Manager
Qessential Medical Market Research
01.2016 - 02.2017
Inside Sales Representative
Cornerstone Software Inc.
12.2014 - 01.2016
Business Development Manager
Channel Business Development
09.2005 - 12.2014
Practice Manager
Hanger Orthopedics
06.2004 - 08.2005
Practice Manager
Hanger Orthopedics
.1 1993 - .1 1996
Medical Office Manager
Jeffrey T. Paul, M.D.
.1 1992 - .1 1993
Practice Manager
Sports Medicine Resource
.1 1990 - .1 1992
Patient Service Representative - Insurance Counselor
Sports Medicine Resource
.1 1989 - .1 1990
Medical Secretary
Sports Medicine Resource
.1 1988 - .1 1989
Bachelor of Arts - Major-English\Minor-Sociology
State University of New York At Geneseo
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