Wendy White Sanders
Piedmont,SC.
Summary
To obtain a challenging position that utilizes excellent communication skills, organizational abilities, multi-tasking abilities, adaptability to stressful environments, and problem-solving skills to contribute to the success of the organization.
Overview
23
23
years of professional experience
Work History
Real Estate Broker/Community Association Manager/Secretary
Liberty Community Management Inc
Loganville
04.2006 - 05.2023
- Oversee 114 homeowner’s associations, over 12,000 units, residential, condominium, and commercial.
- Manage a personal management portfolio of 17 homeowner’s associations.
- Researched, presented, and assisted in creating telecommute program and policy for employees of Liberty Community Management.
- Oversee and hold licensing for Liberty Community Management’s Community.
- Association Managers and Real Estate Agents.
- Manage all aspects of rental property and listed property portfolio.
- Interact and develop working relationships with board of directors, developers, builders, homeowners, vendors, employees, agents, tenants, landlords, sellers, and buyers daily.
- Provide means of all communication between homeowners and management.
- Maintain a log of all complaints, problems, and ensure expedient handling of such.
- Meet with homeowners as needed to correct or resolve issues
- Educate board and homeowners in interpretation of declarations, covenants, and by-laws.
- Assist in developing rules and guidelines for communities.
- Manage, coordinate and conduct meetings: Arrange venue, issue meeting notices and signs, prepare meeting agendas, Power Point presentations and attend designated meetings
- Distribute information bulletins periodically or as required.
- Process, maintain and follow up on architectural review applications.
- Maintain communication with board members.
- Maintain and provide access to association records.
- Maintain homeowner database.
- Manage financial reporting and accounting processes (monthly financial statements, balance sheet, income and cash flow statements, bank reconciliation, disbursement journal, bad debt analysis, other custom reports as needed).
- Solicit contractor bids as needed.
- Issue work orders and follow-up on action taken.
- Manage and oversee billing and payment procedures.
- Compare and monitor the existing budget with the actual expenditures, income, and commitments.
- Assist with preparation and administration of the annual budget and reserves
- Provide annual or semiannual reports to owners as required by the declaration and bylaws.
- Serve as liaison with association's attorney, including as representation for legal actions related to homeowner’s collections and covenant enforcement.
- Assure proper liability, fidelity, directors and officer’s insurance coverage and handle insurance claims for each homeowner’s association.
- Facilitate real estate transactions.
- Oversee all homeowner’s association banking accounts in accordance with real estate license law and the Georgia Real Estate Commission.
- Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
- Managed budgets for multiple communities, ensuring financial stability and proper allocation of funds.
- Developed and maintained strong relationships with vendors, resulting in cost-effective services for the associations.
- Enhanced communication between homeowners and board members through regular meetings and detailed reports.
- Implemented preventive maintenance programs to prolong the lifespan of community assets and reduce repair costs.
- Streamlined administrative processes, increasing efficiency in day-to-day operations within the communities managed.
- Increased compliance with association rules by conducting regular inspections and enforcing regulations fairly.
- Oversaw successful community improvement projects, such as landscaping upgrades and facility renovations.
- Negotiated contracts with service providers, securing high-quality services at competitive prices for the associations managed.
- Coordinated communications between residents, board members, contractors, and staff to keep everyone informed about important updates or changes within the communities.
- Conducted thorough research on new industry trends and best practices to enhance the overall management strategy for each association managed.
- Facilitated conflict resolution among residents by mediating disputes professionally and diplomatically.
- Prepared comprehensive financial reports for board review, ensuring transparency in budgeting decisions and fiscal health of each association managed.
- Organized successful community events to foster a sense of unity among residents within various neighborhoods managed.
- Reduced delinquency rates by implementing effective collection procedures while maintaining open lines of communication with homeowners facing financial difficulties.
- Assisted boards in updating governing documents to reflect current industry standards and legal requirements.
- Collaborated with local government agencies to ensure compliance with municipal codes and regulations, avoiding potential fines or violations.
- Coached association board members on their roles and responsibilities, empowering them to make informed decisions for the betterment of their communities.
- Evaluated and recommended improvements to community amenities, enhancing overall resident satisfaction and property values.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Enforced compliance with community regulations and guidelines.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Communicated effectively with owners, residents, and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state and federal regulations.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Coordinated appointments to show marketed properties.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Generated leads for sales and rental properties through cold calls and referrals.
- Responded to Common Area Maintenance (CAM) inquiries.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated professional networks by engaging in professional, industry and government organizations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Planned special events such as lotteries, dedications and project tours.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.
Associate Real Estate Broker~ Sales Agent
Spring Realty Inc, Adrian
Monroe, GA. 30656
12.1999 - 01.2006
- Over six years sold new home construction for Adrian Homes Inc.
- In two subdivisions with sales of over $6,000,000.00.
- Prepared, marketed, and published pricing of new home sales in each community.
- Developed working relationships with clients from the beginning of the pre-sale process to plans and specs of homes, aesthetics, and interior colors.
- Prepared and scheduled walk-through with Superintendent for all purchasers.
- Prepared home warranty and warranty documentation for all purchasers.
- Served as liaison between the builder and client regarding any issues, concerns, and questions throughout the building process.
- Completed the closing process with clients and attended all real estate closing transactions.
- Directly worked for Adrian Homes Inc.
- In an administrative capacity, working with the county in the planning and development department to obtain new home permits and handling accounts payable, accounts receivable, and payroll of employees and vendors.
- Assisted and developed homeowner covenants, restrictions, and by-laws for a new community.
- Built a foundation of clients of which I was contracted as an agent in the selling and purchasing of their personal property.
- Enhanced client satisfaction by providing personalized services and tailored property recommendations.
- Streamlined communication channels with clients, ensuring timely responses to inquiries and concerns.
- Negotiated favorable terms for clients during property transactions, resulting in beneficial outcomes on both sides.
- Developed comprehensive marketing strategies to promote listed properties effectively.
- Conducted thorough market research to identify optimal property options for clients based on their preferences and budget constraints.
- Managed a diverse portfolio of residential and commercial properties, maximizing client investments and returns.
- Fostered strong relationships with industry professionals such as mortgage brokers, inspectors, and contractors to facilitate seamless transactions.
- Delivered exceptional customer service by promptly addressing client questions and concerns throughout the entire transaction process.
- Organized open house events to showcase available properties and generate buyer interest.
- Maintained up-to-date knowledge of local real estate trends, enabling informed decision-making for clients seeking new opportunities.
- Assisted clients in preparing their properties for sale through staging advice and vendor recommendations.
- Collaborated with other agents within the brokerage firm to share resources and expertise, resulting in enhanced client experiences.
- Monitored the listing process from start to finish, ensuring accurate documentation and compliance with all regulations.
- Generated leads through targeted marketing efforts, expanding the firm''s clientele base consistently over time.
- Guided first-time homebuyers through the purchasing process step-by-step while addressing any concerns or questions they may have had along the way.
- Cultivated long-lasting relationships with past clients which led to a continuous stream of referrals.
- Implemented creative solutions for complex transactions that resulted in successful closings despite initial challenges.
- Efficiently managed multiple offers simultaneously while maintaining professionalism under pressure.
- Utilized social media platforms effectively to increase visibility of listings, resulting in quicker sales.
- Provided clients with detailed market analysis reports, enabling them to make informed decisions about their real estate investments.
- Provided guidance and consultation to clients to make well-informed decisions in real estate investments.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Negotiated purchase contracts and lease agreements to establish maximum value for clients.
- Conducted competitive market analysis to determine optimal pricing for properties.
- Negotiated real estate contracts to navigate transactions between buyers and sellers.
- Utilized online marketing platforms to promote real estate services and generate leads.
- Liaised between property owners and prospective buyers to facilitate purchase and transfer of ownership.
- Arranged for inspections and surveys of sold properties.
- Compared properties possessing similar features to determine competitive market prices.
- Managed roster of clients to send announcements and information on new properties.
- Generated lists of properties for sale, locations, descriptions and available financing options.
- Developed innovative strategies and tactics to promote real estate listings and generate new business opportunities.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Cultivated strong relationships with agents, lenders and title companies.
- Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Monitored contract execution to verify complete fulfillment of terms.
- Advocated for client needs and obtained desired considerations for sales and purchases.
Education
Real Estate Brokers License - Brokers License
Georgia MLS Training Institute
December 2004
Real Estate Salesperson License - Salesperson License
Georgia MLS Training Institute
November 2000
Bachelor of Science Degree - Public and Social Services
Kennesaw State University
December 1999
Associate Degree - Psychology
Georgia Perimeter College
December 1998
Skills
- Self-Directed
- Written Communication
- Research
- Remote Office Availability
- Calm Under Pressure
- Good Telephone Etiquette
- Customer Relations
- Problem-Solving
- Relationship Building
- Google Drive
- Social Perceptiveness
- Analytical and Critical Thinking
- Supervision and leadership
Timeline
Real Estate Broker/Community Association Manager/Secretary
Liberty Community Management Inc
04.2006 - 05.2023
Associate Real Estate Broker~ Sales Agent
Spring Realty Inc, Adrian
12.1999 - 01.2006
Real Estate Brokers License - Brokers License
Georgia MLS Training Institute
Real Estate Salesperson License - Salesperson License
Georgia MLS Training Institute
Bachelor of Science Degree - Public and Social Services
Kennesaw State University
Associate Degree - Psychology
Georgia Perimeter College