Wendy Whitney
Houston,TX
Summary
Dynamic Call Center Representative with a proven track record at Arise Platform, excelling in customer support and problem-solving. Mastered software systems for efficiency, significantly enhancing client satisfaction through effective communication and complaint resolution. Demonstrates a calm disposition and exceptional verbal skills, building rapport and trust with clients seamlessly.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Arise Platform
03.2015 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Education
High School Diploma -
Georgetown High School
Georgetown, TX05-1991
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Complaint resolution
- Product knowledge
- Calm disposition
- Building rapport
Timeline
Call Center Representative
Arise Platform
03.2015 - Current
High School Diploma -
Georgetown High School
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