Wenwen Cai
Branitree,MA
Summary
Highly proactive manager with 7 years of experience in team leadership in restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Manager
Shandong Dumpling House
07.2017 - Current
- Create the occasion events
- Decorate the restaurant during the holiday
- Update the drink menu
- Address customer concerns effectively
- Coordinate server and host schedules
- Evaluate staff's performance daily
- Hiring and training servers and hosts
- Administer bi-week payroll for staffs
- Manage supplier orders and inventory
- Handle restaurant's bills and invoicing
- Assist with larger group catering orders
Education
Bachelor of Science - Marketing
Suffolk University
Boston, MA05.2025
Associate of Science - Business Management
Quincy College
Quincy, MA05.2023
Skills
- Preventive Maintenance
- Business Planning
- Hiring and Training
- Business Development
- Problem Resolution
- Decision-Making
- Customer Relationship Management
- Schedule Management
- Team Development
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Manager
Shandong Dumpling House
07.2017 - Current
Bachelor of Science - Marketing
Suffolk University
Associate of Science - Business Management
Quincy College