Wenwen Li
Queens
Summary
Results-oriented Master’s candidate in Event Management with cross-functional experience in business analysis, operations, and e-commerce. Proven ability to streamline workflows, extract actionable insights, and deliver customer-centric solutions. Strong analytical and project management skills, seeking an entry-level operations or business analyst role in a global organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Analyst
Amerilink International Corp.
New York
03.2024 - Current
- Analyzed booking data and client feedback to identify service inefficiencies and recommend process improvements, increasing operational efficiency by 15%.
- Coordinated logistics and reservations for 10+ large-scale corporate and group events monthly, streamlining communication across departments.
- Delivered tailored client solutions, resolving 90%+ of inquiries within 24 hours and enhancing customer satisfaction through data-informed decisions.
E-Commerce Operations Manager
Shopify & Etsy (Independent Entrepreneur)
Remote
03.2021 - 07.2022
- Launched and managed an online store with 100+ SKUs; improved product exposure by 15% and sales by 25%.
- Analyzed sales trends and customer behavior to optimize marketing strategies and increase conversion rates.
- Executed advertising campaigns on Shopify & Etsy platforms, enhancing brand reach and customer engagement.
HR & Operations Intern
Mailian Consulting Inc.
Beijing
05.2019 - 09.2019
- Supported end-to-end recruitment processes for 25+ roles; scheduled interviews and provided evaluation summaries.
- Maintained detailed HR records and generated reports to support staffing and planning decisions.
- Collaborated with internal teams to align hiring goals and workforce needs.
Store Operations Trainee
Zara (Inditex Inc.)
Beijing
05.2018 - 08.2018
- Executed in-store promotional events, driving a measurable increase in foot traffic and customer engagement.
- Supported event setup and logistics, ensuring smooth implementation and adherence to brand guidelines.
Education
Master of Science - Event Management
New York University
New York, NY12.2023
Bachelor of Arts - Economics
Stony Brook University
Stony Brook, NY05.2022
Skills
- Microsoft Excel (VLOOKUP, Pivot Tables)
- Tableau
- Cvent
- JASP
- Allseated
- Time Management
- Cross-Team Communication
- Customer Service
- Project Coordination
- Problem Solving
Languages
- Mandarin Chinese, Native
- English, Fluent
Certification
- Google Data Analytics Professional Certificate – Coursera, 2024
- SQL for Data Science with R – IBM (Coursera), 2024 (Grade: 98.21%)
- Data Science with R – Capstone Project – IBM (Coursera), 2024 (Grade: 100%)
- Excel Basics for Data Analysis – IBM (Coursera), 2024 (Grade: 100%)
- Data Visualization and Dashboards with Excel and Cognos – IBM (Coursera), 2024 (Grade: 95%)
- Data Analysis with R – IBM (Coursera), 2024 (Grade: 86.33%)
- Introduction to R Programming for Data Science – IBM (Coursera), 2024 (Grade: 100%)
- Data Visualization with R – IBM (Coursera), 2024 (Grade: 98%)
- Introduction to Data Analytics – IBM (Coursera), 2024 (Grade: 96%)
- Assessment for Data Analysis and Visualization Foundations – IBM (Coursera), 2024 (Grade: 95%)
Timeline
Business Analyst
Amerilink International Corp.
03.2024 - Current
E-Commerce Operations Manager
Shopify & Etsy (Independent Entrepreneur)
03.2021 - 07.2022
HR & Operations Intern
Mailian Consulting Inc.
05.2019 - 09.2019
Store Operations Trainee
Zara (Inditex Inc.)
05.2018 - 08.2018
Master of Science - Event Management
New York University
Bachelor of Arts - Economics
Stony Brook University
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