Wenxi Zhou

Key Responsibilities:

• Provided exceptional guest service by actively listening to guests’ needs and offering tailored product recommendations aligned with their lifestyle goals.
• Maintained deep knowledge of lululemon products, fit, fabric, and functionality to educate guests with confidence and authenticity.
• Fostered genuine connections with guests to create a welcoming and inclusive environment that encouraged return visits and loyalty.
• Contributed to daily sales goals through a consultative approach and by supporting store operations including merchandising, restocking, and POS transactions.
• Participated in in-store events and community outreach initiatives to promote brand awareness and drive traffic.
• Demonstrated adaptability, initiative, and teamwork while upholding lululemon’s brand values and culture.

Key Achievements:

• Consistently exceeded daily and weekly sales targets through client-first service and strong product knowledge.
• Recognized by leadership for delivering exceptional guest experiences and contributing to team morale.

Key Responsibilities:

• Managed day-to-day client communications across multiple high-profile accounts in the tech and consumer sectors, ensuring alignment with brand objectives and campaign goals.
• Developed compelling messaging and content for press releases, product launches, executive narratives, and thought leadership across multiple channels.
• Built and maintained strong relationships with media, influencers, and cross-functional partners to secure top-tier coverage and brand visibility.
• Provided strategic counsel to clients, presenting regular updates, media results, and recommendations to enhance campaign performance.
• Led internal teams and collaborated closely with creative, digital, and analytics departments to deliver integrated solutions with measurable impact.
• Oversaw timelines, budgets, and deliverables while maintaining impeccable attention to detail under tight deadlines.

Key Achievements:

• Successfully launched multiple high-visibility campaigns, securing coverage in top-tier media outlets and exceeding PR KPIs.
• Recognized for exceptional client service, earning repeat business and contributing to long-term account retention and growth.
• Mentored junior team members and played a pivotal role in enhancing team efficiency and communication standards.