Will Emery
Scottsdale,AZ
Summary
Personable and dedicated In Customer Service and sales with experience and success in multiple industries. Team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Life Insurance Broker
Family First Life
Scottsdale, AZ
10.2024 - 05.2025
- Conducted extensive research on various life insurance products and services.
- Developed and implemented client-focused strategies to maximize sales growth.
- Negotiated terms of contracts between insurers, brokers, and customers.
- Maintained accurate records of all transactions pertaining to life insurance policies.
- Processed applications for new life insurance policies in accordance with established procedures.
- Analyzed customer needs and recommended life insurance policies accordingly.
- Ensured compliance with applicable laws and regulations governing the sale of life insurance products.
Outside Service Representative
Troon North Golf Club
Scottsdale, AZ
09.2024 - Current
- Posed as models for advertising, artistic creation and display of goods.
- Researched competitors' products, prices, and sales techniques.
- Coordinated with other departments to ensure timely delivery of orders.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Identified opportunities for cross-selling additional products and services.
- Listened to customer needs to identify and recommend best products and services.
Business Development Executive
Kitchen Pickleball
Saratoga Springs, NY
11.2022 - Current
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Engaged with existing and potential clients to gain insight into needs.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Prepared financial analysis for contract negotiations and product investment decisions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used editing and graphic design tools to create content and visuals for social channels.
- Created social media strategies to increase sales and brand awareness across multiple platforms.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Developed and implemented strategies to increase customer base and revenue growth.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
Sales Manager
Sun Run
Tampa, Florida
01.2023 - 02.2024
- Identified and developed new markets for products or services.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Managed daily operations of sales department, including supervision of staff members.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Collaborated with marketing team to create promotional materials for target customers.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
Outside Operations
Saratoga National Golf Club
Saratoga Springs, NY
04.2023 - 11.2024
- Developed and deepened relationships with functional leadership to interconnect revenue generation initiatives with day-to-day operations.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily maintenance to carts, equipment, clubs and facility in accordance with established preventive maintenance program.
- Maintained inventory levels of golf carts, tees, range balls, towels and water station supplies.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Costumer Service Representative
Target
Amsterdam, NY
08.2021 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Saratoga Central Catholic
Saratoga Springs, NY06.2022
Skills
- Customer Service
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Verbal and Written Communication
- Inbound and Outbound Calling
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Customer Relations
- High-Energy Attitude
- Friendly and Helpful
- Honest and Dependable
- Connect With clients of any age
Timeline
Life Insurance Broker
Family First Life
10.2024 - 05.2025
Outside Service Representative
Troon North Golf Club
09.2024 - Current
Outside Operations
Saratoga National Golf Club
04.2023 - 11.2024
Sales Manager
Sun Run
01.2023 - 02.2024
Business Development Executive
Kitchen Pickleball
11.2022 - Current
Costumer Service Representative
Target
08.2021 - 09.2022
High School Diploma -
Saratoga Central Catholic