Werder Tejeda
Cliffside Park,NJ
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Customer Service Representative Remote
BlueCross BlueShield of Tennessee Inc.
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistic Coordinator Remote
Mecca & Son Trucking
10.2023 - 02.2025
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Calling other warehouses and company to see if they would like our services.
Head of Security
Winston Towers Association
01.2018 - 10.2024
- Coordinating with residents and there guest to make sure they are parked in the correct spot.
- Oversaw safety of guests, employees and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
Head Concierge
Galaxy Condominium
12.2015 - 08.2018
- Coordinated luggage storage effectively during peak times to maintain organized lobby environment.
- Provided bilingual assistance to international travelers when needed, facilitating clear communication and understanding.
- Resolved guest complaints effectively, maintaining high levels of customer satisfaction and loyalty.
- Streamlined front desk operations for increased efficiency and improved customer satisfaction.
- Giving out packages to to the tenants as well as login them in the system and signing them out.
Cell Phone Repair
Irepair & Color
02.2015 - 11.2016
- Fixing computers,cell phones,tablets, such as the screens battery anything on the devices, and making it up to date,and installing hardwares.
- Participated in weekly team meetings to discuss challenges and share knowledge about common issues faced during cellphone repairs, fostering a collaborative work environment.
Education
High School Diploma -
Huson County School of Technology
North Bergen, NJSkills
Excellent communication (written & verbal)
- Conflict resolution & problem-solving
- Empathy & active listening
- Multitasking in high-volume environment
- Digital communication (Zoom, Slack, Teams)
Task management (Trello, Asana, Notion)
Timeline
Customer Service Representative Remote
BlueCross BlueShield of Tennessee Inc.
11.2024 - Current
Logistic Coordinator Remote
Mecca & Son Trucking
10.2023 - 02.2025
Head of Security
Winston Towers Association
01.2018 - 10.2024
Head Concierge
Galaxy Condominium
12.2015 - 08.2018
Cell Phone Repair
Irepair & Color
02.2015 - 11.2016
High School Diploma -
Huson County School of Technology
Similar Profiles
Trey BrownTrey Brown
Supervisor, Provider Quality Outreach at BlueCross BlueShield of Tennessee Inc.Supervisor, Provider Quality Outreach at BlueCross BlueShield of Tennessee Inc.
Chrissy StaplesChrissy Staples
Senior Customer Service Professional at BlueCross BlueShield of Tennessee Inc.Senior Customer Service Professional at BlueCross BlueShield of Tennessee Inc.
Elena SerafinoElena Serafino
Claims Examiner II at BlueCross BlueShield Of TennesseeClaims Examiner II at BlueCross BlueShield Of Tennessee