WERONIKA LANGNICKEL
Summary
Diligent professional with proven expertise in addressing customer inquiries and resolving issues efficiently. Successfully implemented solutions that improved customer satisfaction and streamlined service processes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
18
18
years of professional experience
Work History
Customer Service Specialist
Massey Services
12.2020 - Current
- Answered incoming customer calls in courteous and professional manner
- Resolved customer inquiries, requests, billing questions and scheduling service
- Set up new customers and collected overdue payments
- Ran daily reports of sales, payments, and production
- Daily payment processing, payroll, as well as human resource paperwork
Inside Sales/Account Executive
2M Trading
08.2016 - 11.2020
- Established and maintained client relationships that led to increased revenue
- Oversaw orders and logistics for accounts from start to finish
- Drove revenue through excellent account service and new product proposal
- Prepared and delivered proposals and presentations to clients
Senior Assistant Buyer in Ladies Hosiery
Ross Stores
01.2016 - 07.2016
- Managed the Athletic Hosiery part of Ladies Hosiery- $40M Business
- Secured appropriate levels of high-profile brands such as Reebok, Nike, and Puma
- Maintained positive relationships with vendors while negotiating prices, managing 'open to buy', and meeting deadlines
- Worked independently and prioritized job duties, as well as competitive shopped on a regular basis for upcoming trends
Senior Assistant Buyer in Fine Jewelry
Ross Stores
08.2013 - 01.2016
- Managed and expanded CZ from 30% to 60% of total business
- Developed Holiday jewelry boxed programs and boxed sets
- Secured new profitable vendors
Assistant Buyer II in Sterling Silver Jewelry
Ross Stores
07.2010 - 08.2013
- Worked closely with vendors to ensure that I was the 'first call' for upcoming deals
- Expanded business to $24 million as of July 2013
- Secured strong relationships with leading watch brands- Fossil Group, Movado Group, Guess, and Bulova
Assistant Buyer I in Gold Fine Jewelry
Ross Stores
12.2006 - 07.2010
- Helped manage Gold/Pearl/Kids Jewelry
- Learned the value and price of Gold
- Developed strong negotiation skills to secure closeout deals
- Executed purchase orders
Education
B.A. - Sociology
Stony Brook University
Long Island, New York05-2006
Skills
- Proficient in Microsoft Office
- Thriving in fast-paced and changing environment
- Multi-tasking
- Self-motivated leader
- Strong negotiation skills
- Good communication skills
- Customer Relations
- Excellent written and oral communication
- Complaint Handling
- Problem Resolution
- Price quotes
- Customer Order Management
- Account Management
- Problem-solving abilities
- Follow-up skills
Languages
Polish
Native or Bilingual
Timeline
Customer Service Specialist
Massey Services
12.2020 - Current
Inside Sales/Account Executive
2M Trading
08.2016 - 11.2020
Senior Assistant Buyer in Ladies Hosiery
Ross Stores
01.2016 - 07.2016
Senior Assistant Buyer in Fine Jewelry
Ross Stores
08.2013 - 01.2016
Assistant Buyer II in Sterling Silver Jewelry
Ross Stores
07.2010 - 08.2013
Assistant Buyer I in Gold Fine Jewelry
Ross Stores
12.2006 - 07.2010
B.A. - Sociology
Stony Brook University
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