Open To Work
Wes Bearwood
Seattle,WA
Overview
16
16
years of professional experience
Work History
Corporate Resource Center Specialist
Northwest Center at Amazon
Seattle, WA
03.2026 - Current
- Handles high-volume corporate calls from employees, business partners, sellers, and government officials, providing accurate guidance and directing inquiries to the appropriate resources.
- Delivers real-time parking validations in coordination with the reception team to support smooth on-site operations.
Contract Team Coordinator / Tier 3 Consumer Service Representative
Parker On-Site At Nintendo
Redmond, WA
02.2017 - 09.2025
- Led a team of 10-15 agents, improving efficiency and service quality.
- Conducted weekly evaluations and one-on-one coaching sessions, boosting service quality scores.
- Responded to physical letters, created training materials for letter writers and developed new writers with regular QA evaluations.
- Efficiently assisted consumers with inquiries and troubleshooting via online chat, email, and phone.
- Provided clear instructions on how to resolve a wide variety of complex issues.
- Analyzed support ticket data to identify recurring issues and collaborated with product teams to enhance user experience.
Cookie Commander
Skydottir Epic Cookies
Lynnwood, WA
02.2017 - 09.2017
- Maintained 100% compliance with food safety standards.
- Managed staff, delegating tasks for smooth daily operations.
Store Manager
Full Tilt Ice Cream
Seattle, WA
03.2013 - 10.2016
- Hired, trained, and managed staff.
- Created and managed staff schedules with zero conflicts, ensuring full coverage.
- Managed financial operations, including handling deposits, and paying bills.
- Monitored sales and expense data to inform scheduling and inventory decisions.
Sound Engineer / Booker / Promoter
2 Bit Saloon
Seattle, WA
11.2010 - 09.2014
- In charge of booking bands and setting up shows to draw the biggest possible crowds.
- Managed set times for each band and ensured nightly schedules were met for optimal show flow.
- Coordinated events and promotions across social media, radio and print channels, boosting event attendance.
Work Preference
Job Search Status
Open to workSalary Range
$45000/yr - $200000/yrTimeline
Corporate Resource Center Specialist
Northwest Center at Amazon
03.2026 - Current
Contract Team Coordinator / Tier 3 Consumer Service Representative
Parker On-Site At Nintendo
02.2017 - 09.2025
Cookie Commander
Skydottir Epic Cookies
02.2017 - 09.2017
Store Manager
Full Tilt Ice Cream
03.2013 - 10.2016
Sound Engineer / Booker / Promoter
2 Bit Saloon
11.2010 - 09.2014