Rhonda Ropella
Seymour,WI
Summary
Highly self motivated and need little or no supervision. My customer service background dedication and recent Call center experience makes me a great candidate for your current job opening. Im very versitile in offering great customer service experience at all times and understanding the customer needs. Extensive experience Account Management and maintaining excellent Client relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Benefit Resource Center Specialist
USI
09.2024 - Current
- Open Enrollment Advocate helping insured members that called into BRC call center understand their Employer Benefit plans and help them understand and review the choices and how to enroll based on their families healthcare utilization
- Assisted in helping to locate the insurance carrier In Network providers
- Resolve any claim questions or issues with applicable insurance carriers
- This was a temporary18 week contract to assist the BRC with calls during Open Enrollment periods for the Midwest and Southwest Regions employer groups
- Part time and was completely remote position
- Worked remotely | Remote Position Temporary18 week contract
Account Executive
USI
01.2007 - 01.2025
- 1
- Main day to day service contact for Book of business HR team leaders that I was assigned as the Account Executive
- Normal book of business was1.5 Million annual commissions.2
- Renewal Coordinator for assigned book of business including negotiations with incumbent carrier
- Main marketing coordinator for renewals and comparisons
Sr Account Manager
HRH formerly Haack and Associates
01.2000 - 01.2027
- Similar role and responsibility as the USI Account Executive Role
Education
LPN - Medical Assistant
Northwest Technical College
Green Bay05.1978
Required Courses and Business
Gillett High School
Gillett05.1976
Skills
- Communication skills, Time management, Documentation review, Microsoft excel, Microsoft word
Certification
LPN, Health and Life Wisconsin License
Timeline
Benefit Resource Center Specialist
USI
09.2024 - Current
Account Executive
USI
01.2007 - 01.2025
Sr Account Manager
HRH formerly Haack and Associates
01.2000 - 01.2027
LPN - Medical Assistant
Northwest Technical College
Required Courses and Business
Gillett High School
LPN, Health and Life Wisconsin License
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