Wes Bloodgood
Manteca,CA
Summary
Proven account/operations manager with demonstrated communication skills. Analytical, strategic planner and accomplished team leader. Innovative, customer-oriented, results driven professional with over 9 years of building and maintaining strong business relationships. Problem solver who thrives on providing the best customer experience. Looking to establish myself as a valued employee for years to come.
Overview
13
13
years of professional experience
Work History
Customer Success Operations
Teesnap
03.2022 - Current
- Manages a territory of 130 accounts and maintains a 93% retention rate
- Contributed to the company increasing their gross retention rate by over 10%
- Maintains current and up to date customer information in CRMs
- Creates workflows and streamlined processes to enhance employee efficiency
- Responsible for hardware operations and logistics
- Responsible for revenue collection and contract negotiation
Key Account Manager
The Liberty Company Insurance Brokers
10.2020 - 03.2022
- Managed upwards of 100 accounts and maintained a 98% retention rate
- Analyzed market trends to provide the best options for clients
- Maintained up to date customer data in CRMs
- Collaborated with internal teams to ensure all clients needs were met
- Managed multiple projects and ran marketing campaigns
- Consulted and advised clients to ensure there are no gaps in coverage
Account Manager
Altamont Insurance Brokers
03.2018 - 10.2020
- Managed up to 50 accounts
- Worked with internal teams to ensure customers needs were met
- Maintained a 98% retention rate
- Kept customer information up to date in CRM
- Analyzed market data to provide the best coverage for customers
Director of Golf
Manteca Park Golf Course
01.2012 - 01.2018
- Ran all daily operations and managed 20 employees
- Generated monthly profits when the golf industry overall was struggling
- In charge of all events held at the facility and retained over 95% of them
- Managed all revenue and retail operations
- Implemented and trained staff on new POS system
Education
Business -
San Joaquin Delta College
05.2006
Skills
- Account Management
- Customer Service
- Customer Relationship Management
- CRM
- Vendor Management
- Leadership
- Teamwork
- Project Management
- Operations
- Sales
- Problem Solving
- Relationship Building
- Data Analytics
- Marketing
- Organization
- Operational logistics
- Finance operations
Hobbies and Interests
All sports, Hiking, Fitness, Reading, Traveling, Music, Cooking, Watching my son play hockey
Projects
Bloodgood Investments LLC (04/2009 - 05/2022), Manage multiple real estate investment projects
Accomplishments
- Maintains a 93% retention (03/2018 - Present) Continues to generate a high percent of reoccurring revenue
- Recognized by coworkers for outstanding customer service (02/2021 - Present) Was given the exceptional customer service award within the company (2022)
- Updated POS system (08/2015-03/2018) Increased marketing production and generated more revenue
- Increased the amount of play and events held at the facility (07/2012 - 03/2018) Generated more revenue
Timeline
Customer Success Operations
Teesnap
03.2022 - Current
Key Account Manager
The Liberty Company Insurance Brokers
10.2020 - 03.2022
Account Manager
Altamont Insurance Brokers
03.2018 - 10.2020
Director of Golf
Manteca Park Golf Course
01.2012 - 01.2018
Business -
San Joaquin Delta College