Word, Excel, Computer literate
Wes (John) Kabbani
Service Advisor
Lake Forest,CA
Summary
Talented shop owner offering 18 years of experience in the field of automotive service consulting and advising with hands on experience running and managing an automotive repair shop.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Language
Work History
Shop Owner/Operator
Grand Automotive Group Inc
Lake Forest, CA
09.2003 - 04.2021
- Managed day-to-day shop operations, including front desk service advising and public relations.
- Greeted shop customers and clients in a professional and courteous manner and took their cars in for service.
- Contacted shop customers and communicated with them telephonically and electronically in order to go over needed services and repairs to their vehicles and obtained repair authorization.
- Communicated and explained to shop customers preventive maintenance and Factory Scheduled Maintenance requirements.
- Proficient in the use of nationally recognized repair estimation guides.
- Performed smog inspections per BAR's requirements.
- Diagnosed and serviced a variety of domestic, import and most importantly European cars.
- Test drove cars with shop customers to accurately identify areas of drivability concerns and explained to customers the inner working of their automobiles.
Education
Bachelor of Science - Business Administration/Human Resources
California State University - Long Beach
Long Beach, CA 08.1996 - 05.1999
Associate of Science - Business Adminstration
William Rainey Harper College
Palatine Illinois 08.1993 - 12.1995
Skills
Excellent Verbal and written skills
Accomplishments
Proficient in the use of automotive shop management and repair estimation software.
Licensed smog technician.
Possess ASE equivalent certifications.
Passion for automobiles
Software
Mitchel I
Alldata
Mitchell Ondemand
Certification
Smog Certification and ASE Alternative Certifications
Interests
Outdoor hiking and dinning
Timeline
Shop Owner/Operator
Grand Automotive Group Inc
09.2003 - 04.2021
Bachelor of Science - Business Administration/Human Resources
California State University - Long Beach
08.1996 - 05.1999
Associate of Science - Business Adminstration
William Rainey Harper College
08.1993 - 12.1995
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