Wesley B. Rodriguez
Las Vegas,NV
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in fashion industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
Work History
Driver
Uber
Las Vegas, NV
08.2016 - Current
- Fast learner with great people skills
- Exhibit reputation for quality customer service and enthusiasm for global achievement
- Seeking to begin with entry level support position with respectable company
- Active listening
- Customer service
- Focus on safety
- Proficient in communication
- Respectful
- Time management
- Artistically creative
Radio Frequency Engineer
Creative Tent International
Henderson, NV
06.2020 - 12.2021
- Balanced demand for low loss, high linearity, reliability and thermal performance in new technology designs.
- Prepared technical white papers, proposals and customer presentations, delivering presentations to senior management and customer community to explain technology implementations.
- Assessed problem severity to determine corrective action, recommending resolutions to technical problems through fault isolation techniques.
- Conducted research, design and testing of radio frequency hardware, circuit design and sub-system integration for designated products or customer applications.
Taxi Cab Driver
Frias Transportation Management
Las Vegas, NV
02.2018 - 02.2019
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Booked rides using state of the art dispatch service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation and service.
- Stored passenger luggage and personal items with care for safety and security.
- Calculated rides costs, received money and returned change.
Graphic Designer
909 Grafx
Rialto, CA
02.2014 - 04.2016
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Evaluated customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Experience with multi head embroidery machine, heat press, screen printing, dye sublimation
- Support
- Developed creative design for print materials, brochures, banners and signs.
- Created digital image files for use in digital and traditional printing methods.
Logistics Specialist, Stock Coordinator
Nordstrom
Topanga, CA
03.2006 - 02.2016
- 4 years experience with full line store, assisted with a store relocation
- Support all star award winner
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Stock room manager, (@home, womens active, pov)
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
Printing Press Operator Assistant
C & M Printing
Tujunga , CA
09.2007 - 02.2009
- Used wrenches to install die in press beds or on press cylinders.
- Set up and operated printing press machines.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
Education
No Degree - Mathematics
Chaffey College
Rancho Cucamonga, CAGED -
Glendale High School
CaSkills
- Verbal and Written Communication
- Multitasking and Prioritization
- Responding to Difficult Customers
- Customer Retention Strategies
- De-escalation Techniques
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
Accomplishments
By efficiently managing 3 major department stock rooms i was awarded the support all star award and subsequently I was promoted to the logistics team after choosing between two other offers
Ranked in the top 10 worldwide on the Moon map for Call of duty zombie mode which opened up the opportunity where I Interviewed the former heavyweight champion of the UFC for my amateur podcast whom I met online gaming in the Call of duty multiplayer mode
Honed my talent as a cartoonist and sketch artist and branched out into other mediums such as digital painting and tattooing
Timeline
Radio Frequency Engineer
Creative Tent International
06.2020 - 12.2021
Taxi Cab Driver
Frias Transportation Management
02.2018 - 02.2019
Driver
Uber
08.2016 - Current
Graphic Designer
909 Grafx
02.2014 - 04.2016
Printing Press Operator Assistant
C & M Printing
09.2007 - 02.2009
Logistics Specialist, Stock Coordinator
Nordstrom
03.2006 - 02.2016
No Degree - Mathematics
Chaffey College
GED -
Glendale High School