Wes Spanier
Iowa City,IA
Summary
Accomplished entrepreneur and customer service specialist with a proven track record, enhancing customer satisfaction through effective communication and innovative problem-solving. As an expert in many things, including business marketing and landscape design, I have significantly improved service quality and expanded customer bases. Skilled in fostering vendor relations and entrepreneurial leadership, I drive operations to excellence with innovative solutions.
Overview
25
25
years of professional experience
Work History
Small Business Owner
Yards by Wes
02.2012 - Current
- Managed daily operations for a successful lawn care, landscaping and snow removal small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Network Technician
PAETEC
11.2006 - 02.2012
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure
- Improved network reliability by troubleshooting and resolving hardware and software issues.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Worked with outside vendors for fiber installations and service.
- Troubleshot hardware and software to determine and rectify network problems.
- Performed necessary maintenance to support network availability.
Customer Service Specialist
US Cellular Wireless
12.2004 - 11.2006
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Store Manager
Clark Retail Enterprises
05.2000 - 12.2004
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma - Business
Fairfield High School
Fairfield, IASkills
- Small business operations
- Planning and execution
- Vendor relations
- Entrepreneurial leadership
- Customer service
- Business management
- Customer relations
- Quality assurance
- Lawn care
- Equipment maintenance
- Landscape design
- Complex Problem-solving
Timeline
Small Business Owner
Yards by Wes
02.2012 - Current
Network Technician
PAETEC
11.2006 - 02.2012
Customer Service Specialist
US Cellular Wireless
12.2004 - 11.2006
Store Manager
Clark Retail Enterprises
05.2000 - 12.2004
High School Diploma - Business
Fairfield High School
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