Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Wesam Al-Jadaa

San Antonio,Texas

Summary

Dynamic and adaptable professional with a proven track record at Chick-fil-A and a family business, enhancing customer satisfaction and streamlining operations. Excels in high-pressure environments, leveraging POS system expertise and a team player attitude to achieve significant improvements. Demonstrates strong multi-tasking and foreign language skills, contributing to a positive and efficient workplace.

Friendly and customer-focused with a natural ability to create welcoming environments. Possesses foundational knowledge of customer service principles and point-of-sale systems. I am dedicated to enhancing guest experiences and maintaining a positive atmosphere.

Offering a positive and welcoming demeanor well-suited for customer interactions and service roles. It brings the ability to learn and adapt to front-of-house operations and point-of-sale systems quickly. Ready to use and develop communication and problem-solving skills in a Curbside role.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front of House Employee

Chick-fil-A
08.2024 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Helped guests at tables when in need of assistance.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Demonstrated adaptability when dealing with unforeseen challenges such as last-minute cancellations or large group arrivals without reservations.

Business Associate

Family Business
01.2021 - 05.2023
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
  • Worked fast to complete tasks and meet daily deadlines.
  • Followed instructions and procedures to complete assigned tasks.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.

Education

High School Diploma -

School Of Science And Technology
San Antonio, TX
06-2026

Skills

  • Team player attitude
  • Positive demeanor
  • Foreign language skills
  • Personal hygiene
  • Cleaning and organization
  • POS system expertise
  • Positive Attitude
  • Listening Skills

Accomplishments

  • Achieved 95% order accuracy by completing team building skills with accuracy and efficiency.

Certification

  • Food Handler Certification - State or Local Health Departments.

Languages

English
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
French
Elementary

Interests

  • Community Cleanup
  • Participate in basketball and soccer, as recreational activities to maintain physical fitness

Timeline

Front of House Employee

Chick-fil-A
08.2024 - Current

Business Associate

Family Business
01.2021 - 05.2023

High School Diploma -

School Of Science And Technology
Wesam Al-Jadaa