Wesam Ali Gosbi
Fairfax,VA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Hardworking employee enthusiastic about learning about the Automotive sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong sales skills, relationship-building and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Shift supervisor
Starbucks
10.2015 - 08.2021
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Conducted routine inspections to check quality and compliance with established specifications.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored customer feedback to improve barista performance and customer service.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
Transportation Supervisor
Odebrecht Construction Inc
11.2010 - 01.2014
- My primary role is to supervise and support the administration of daily transportations operations and provide the support to all project employees and other distributions associated to the project and ensure a safe and secure working environment and operation within the organization mainly responsible and duties encounters:
- Reporting directly to the Administration Manager in a consistent manner with department activities and various issues
- Direct and supervise the work and productivity of drivers and clerical associates within the transportation department also serve as contact person for transportation concerns and inquiries for all departments within the organization
- Schedules drivers for routes based on division needs and different shifts on rotation
- Plan, organize and manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements
- Implement schedule and policy changes
- Create an atmosphere in which upward communication is encouraged and motivate associates to achieve department goals and objectives
- Deal and handle subcontractors associated with the department and finalize service contracts and all updates in parallel with legal department
- Ensures all drivers and other transportation department associates are appropriately trained in job duties as well as safety and legal responsibilities
- Conduct routine Safety and Driver Meetings
- Investigates all accidents, maintains an accident file, tracks causes and takes appropriate preventative action
- Ensure maintenance of driver qualification files
- During events of 2011 I was appointed the duties of a crisis operational team member with effective duties in coordination of staff evacuations and follow up on transportation and administration issues to the situation the project was incurring during the riot and war outbreak in Libya , proofing effective performance during challenging conditions
Sales Manager
Alroyua Co. For Medical Equipment & Accessories
01.2007 - 10.2010
- Responsible encounters reporting to the Managing Director Carrying out direct sales activities and also all the indirect functions that support the brand, Being the sales and marketing link between franchise in Libya and the head offices , Demonstrating Consistent result in the sales field customer requirements and ensured that all products are correctly identified and appropriately introduced to the market.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Sales & Marketing Representative
Alroyua Co. For Medical Equipment & Accessories
01.2005 - 12.2006
- Responsible of establishing customer database and directory for customer contact and requirements and ensured that all products are correctly identified and appropriately introduced to the market, supplier contact & purchasing, order processing, costumer service and after sales planning &scheduling, issue quotations & invoices retail and stock inventory control and reporting.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Education
Completed A Training Course in “ Accountant For Managers” in -
Tripoli, Libya2013
German Language Certificate -
Technical University of Clausthall
Clausthal-Zellerfeld, Germany2005
diploma - German Language
I. F.S
Bonn, Germany2003
Bachelor Degree - Economics
El Fatah University
Tripoli, Libya2001
Skills
- People Management
- Problem solving
- Internet and MS Office Knowledge
- Safety Awareness
- Team Member Motivation
- Staffing Patterns
- Operational Efficiency
- Customer Needs Assessments
- New Product Introductions
- Customer Service
- Daily Cash Management
- Employee Coaching and Mentoring
Languages
Arabic
English
German
Timeline
Shift supervisor
Starbucks
10.2015 - 08.2021
Transportation Supervisor
Odebrecht Construction Inc
11.2010 - 01.2014
Sales Manager
Alroyua Co. For Medical Equipment & Accessories
01.2007 - 10.2010
Sales & Marketing Representative
Alroyua Co. For Medical Equipment & Accessories
01.2005 - 12.2006
Completed A Training Course in “ Accountant For Managers” in -
German Language Certificate -
Technical University of Clausthall
diploma - German Language
I. F.S
Bachelor Degree - Economics
El Fatah University