Jasmine Zeno

• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Monitored barista performance during shifts to ensure consistent delivery of legendary customer service.
• Trained and motivated employees to enhance professional skill development and foster a collaborative team environment.
• Trained new partners by positively reinforcing successful performance and providing respectful coaching. Gave feedback to store manager on partner performance during shift.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Directed and supervised staff performance.
• Delegated work to staff, setting priorities and goals.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Accurately counted and balanced cash registers at the start and end of each shift to ensure financial accuracy.
• Delivered quality beverages and food products by adhering to recipe and presentation standards while following health and safety guidelines.
• Provide customers with product details, such as coffee blend or preparation descriptions. Describe menu items to customers or suggest products that might appeal to them.
• Connecting and creating moments, and an expert in handcrafting delicious beverages. Create a welcoming store environment, bringing our mission and values to life - for our customers and each other - while proudly wearing the green apron.
• Identified appropriate solutions to minimize issues and quickly solve problems.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Demonstrated reliability by maintaining perfect attendance and punctuality during work shifts.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Connecting and creating moments, and being an expert in handcrafting delicious beverages. Create a welcoming store environment, bringing our mission and values to life —for our customers and each other—while proudly wearing the green apron.

• Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas.

• Provide customers with product details, such as coffee blend or preparation descriptions. Describe menu items to customers or suggest products that might appeal to them.

• Clean or sanitize work areas, utensils, or equipment. Brew coffee and tea, and fill containers with requested beverages.

• Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.

• Maintained cleanliness of warehouse floors, offices, break room, and restrooms using self-propelled floor scrubbing machinery, sweeping, mopping, and sanitizing surfaces, while ensuring compliance with departmental cleanliness standards and restocking supplies.
• Operates garbage compactor and cardboard bailer.
• Assisted in upkeep of grounds and building through regular perimeter checks and maintenance tasks.
• Informs management of maintenance or facility issues.
• Responds quickly to clean up spills.
• Follow all safety and security procedures.
• Delivered prompt and courteous service to members, addressing inquiries and concerns efficiently.
• Fixed and managed machinery to ensure operational efficiency.

• Greeted customers with enthusiasm and ensured timely delivery of accurate orders.
• Served customers, processed payments, prepared food, and upheld quality standards for restaurant services.
• Prepare and deliver food products following quality standards for food preparation, handling, and food safety.
• They collaborate with other team members to deliver timely, quality service to customers.
• Coordinated team efforts to ensure all shifts were covered and communicated issues to shift leader or store manager.
• Operated Point of Sale system while efficiently processing customer payments.
• Schedule activities and equipment use with managers, using information about daily menus to help coordinate cooking times.