Summary
Overview
Work History
Education
Skills
Timeline
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Wesley Baker

Vian,OK

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

8
8
years of professional experience

Work History

1st Assistant Manager

McDonald's
Sallisaw, OK
07.2022 - Current
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.

Shop Foreman

King Tire
Muskogee, OK
04.2018 - 07.2020
  • Monitored work areas to prevent or correct unsafe conditions or violations of safety procedures.
  • Operated variety of instruments, equipment and power tools to reduce accidents and malfunctions.
  • Trained and mentored employees in procedures and performance improvement strategies.
  • Used vehicle component knowledge to diagnose issues and perform maintenance and repairs.
  • Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.

Lead Customer Service Associate

Jiffy Lube
Bixby, OK
02.2015 - 04.2018
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Trained new employees on company customer service policies and service level standards.
  • Answered customers' questions and addressed complaints in-person or by phone to immediately rectify issues.
  • Processed customer account changes with proprietary software.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Vian High School
Vian, OK

Some College (No Degree) - Automotive Mechanics

Indian Capital Technology Center - Sallisaw
Sallisaw, OK

Skills

  • Willingness to Lead
  • Attention to Detail
  • Positive and Friendly
  • Customer Service
  • Complaint Resolution
  • Fast Learner
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Upselling Products and Services
  • Team Member Training

Timeline

1st Assistant Manager

McDonald's
07.2022 - Current

Shop Foreman

King Tire
04.2018 - 07.2020

Lead Customer Service Associate

Jiffy Lube
02.2015 - 04.2018

Vian High School

Some College (No Degree) - Automotive Mechanics

Indian Capital Technology Center - Sallisaw

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Wesley Baker