Wesley Bowen
Round Rock
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts.
Overview
13
13
years of professional experience
Work History
IT Technician
Austin ISD
06.2023 - Current
- Maintained office PCs, networks and mobile devices.
- Monitored systems in operation and quickly troubleshot errors.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and [Type].
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recovered critical information from data back ups to restore functionality.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Recommended new and replacement hardware and software purchases.
Valet Supervisor
Kalahari
02.2022 - 11.2022
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Removed trash and waste from lots to maximize space availability for valet parking.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Helped guests unload and load luggage.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Answered guest's questions about property amenities and services.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Issued and collected claim tickets and processed valet parking fees.
- Monitored and documented guest traffic flow in valet lot.
Information Technology Specialist
Shawn Wilcox Construction
2018 - 02.2022
- Facilitated best user experience through continuous support and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Information Technology Specialist
U.S. Army
01.2010 - 01.2018
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Performed tests of functionality, security and performance of different workstations and devices.
- Authored protocols for appropriate, cost-effective and safe handling of equipment and materials.
- Set up network profiles, security permissions and file sharing systems.
- Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Network Engineering And A+ Certification - Network Engineering And A+ Certification
Cybertex Institute of Technology
Austin, TX06.2023
Bachelor of Science - Information Technology
ITT Technical Institute - Las Vegas
Las Vegas, NV06.2015
Associate of Science - Computer Networking Systems
ITT Technical Institute
Las Vegas06.2013
Skills
- Software updates
- Security Protocols
- Hardware Installations
- Device configuration
- End-user support
- LAN Protocols
- Employee training and development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Technician
Austin ISD
06.2023 - Current
Valet Supervisor
Kalahari
02.2022 - 11.2022
Information Technology Specialist
U.S. Army
01.2010 - 01.2018
Information Technology Specialist
Shawn Wilcox Construction
2018 - 02.2022
Network Engineering And A+ Certification - Network Engineering And A+ Certification
Cybertex Institute of Technology
Bachelor of Science - Information Technology
ITT Technical Institute - Las Vegas
Associate of Science - Computer Networking Systems
ITT Technical Institute
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