Casey Riley

• Installed, configured, and imaged desktops, laptops, printers, and classroom technology equipment.
• Resolved hardware, software, and connectivity issues across campus devices and staff workstations.
• Managed user accounts, password resets, and access permissions within district systems.
• Supported teachers and administrators with AV equipment, instructional software, and online learning tools.
• Diagnosed network, wireless, and peripheral issues to restore classroom and office productivity.
• Maintained accurate inventory of technology assets, replacements, and repair records.
• Coordinated help desk requests, prioritized service tickets, and delivered timely user support.
• Trained staff on district technology procedures, device use, and basic troubleshooting methods.
• Answered and triaged requests for assistance in order to provide top-notch support.
• Contributed to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
• Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
• Played a key role in technology refresh initiatives, evaluating potential upgrades or replacements and making recommendations based on cost-benefit analysis and compatibility with existing systems.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Installed, configured and maintained computer systems and network connections.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Created user accounts and assigned permissions.
• Responded to customer inquiries and provided technical assistance over the the phone and in person.
• Tested new software and hardware prior to deployment.
• Configured and tested new software and hardware.
• Helped streamline repair processes and update procedures for support action consistency.
• Developed and implemented preventive maintenance procedures.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices, and software to set up work stations for employees.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.

• Diagnosed LAN connectivity issues across switches, routers, and access points.
• Resolved workstation, printer, and peripheral connectivity problems with accurate troubleshooting.
• Maintained network documentation, asset records, and service ticket updates.
• Installed and replaced Ethernet drops, patch cables, and wall jacks.
• Supported faculty and staff with account access, device setup, and network access.
• Coordinated with IT staff to complete upgrades, moves, adds, and changes.
• Fostered an environment conducive to collaboration among IT staff by sharing knowledge, expertise, and best practices related to LAN technologies and protocols.
• Minimized disruptions caused by hardware upgrades or replacements through careful scheduling and efficient execution of tasks during off-peak hours.
• Ensured seamless integration of new devices into the existing infrastructure by completing thorough compatibility testing.
• Reduced downtime in critical situations, efficiently diagnosing and resolving hardware failures.
• Developed user-friendly documentation for complex technical processes, fostering improved understanding among non-technical staff members.
• Improved end-user experience by providing timely technical support for LAN-related issues.
• Enhanced network performance by troubleshooting and resolving LAN connectivity issues.
• Streamlined communication between departments by configuring and maintaining network devices.
• Contributed to a higher level of employee satisfaction with IT services by promptly addressing helpdesk requests related to local area networks.
• Ran cabling and installed data drops for new node installations.
• Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
• Diagnosed and resolved hardware, software and network problems and replaced defective components.
• Installed patches and performed backups, system builds and image updates.
• Troubleshot hardware and software to determine and rectify network problems.
• Supported users both local and by phone with problem resolution and education.
• Configured, monitored and maintained email applications and virus protection software.
• Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
• Installed [Type] network jacks in new construction and within existing facilities.
• Provided faculty and staff with security software and network configuration support.

• Configured and deployed laptops, Chromebooks, printers, and classroom technology.
• Resolved network access, account, and authentication issues for staff and students.
• Administered district help desk support for hardware, software, and connectivity issues.
• Maintained inventory, imaging, and replacement scheduling for technology devices.
• Troubleshot classroom AV systems and instructional technology during daily operations.
• Coordinated software updates, patches, and system maintenance across district endpoints.
• Documented service requests and resolutions to improve support consistency and response.
• Trained staff on device use, login procedures, and basic troubleshooting steps.
• Contributed to cost savings initiatives by identifying opportunities for hardware and software consolidation without compromising system performance or reliability.
• Improved network security with the installation and configuration of firewalls, antivirus software, and intrusion detection systems.
• Played a key role in technology refresh initiatives, evaluating potential upgrades or replacements and making recommendations based on cost-benefit analysis and compatibility with existing systems.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Installed, configured and maintained computer systems and network connections.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Created user accounts and assigned permissions.
• Responded to customer inquiries and provided technical assistance over the phone and in person.
• Tested new software and hardware prior to deployment.
• Configured and tested new software and hardware.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Helped streamline repair processes and update procedures for support action consistency.
• Developed and implemented preventive maintenance procedures.
• Patched software and installed new versions to eliminate security problems and protect data.
• Configured hardware, devices, and software to set up work stations for employees.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
• Established, repaired and optimized networks by installing wiring, cabling, and devices.
• Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
• Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.

• Installed, configured, and maintained desktops, printers, and peripheral devices.
• Resolved hardware, software, and network issues for clinical and administrative users.
• Managed help desk tickets, prioritizing urgent technical disruptions and follow-up.
• Supported user access changes, password resets, and account troubleshooting in Active Directory.
• Trained staff on basic system use and troubleshooting steps.
• Investigated and corrected problems with printers, copiers and other peripheral devices.
• Streamlined troubleshooting processes for faster issue resolution by creating detailed documentation of IT infrastructure.
• Conducted regular audits of IT equipment inventory, ensuring accurate documentation of assets and timely replacement or disposal as needed.
• Supported users during company-wide technology migrations, training staff members on how to effectively utilize new tools for increased productivity.
• Set up hardware and software in optimal configurations to meet network performance requirements.
• Established, repaired and optimized networks by installing wiring, cabling, and devices.
• Reduced downtime for critical systems by implementing efficient backup and recovery procedures.
• Minor server settings and configurations.
• Minor Linux server setup and support.
• On-Call support rotation for entire hospital.
• Ensured seamless software integration by thoroughly testing new applications prior to deployment across the organization.
• Increased user satisfaction by providing prompt and effective technical support to end-users experiencing issues with computer systems or software applications.
• Improved communication between IT department and end-users through clear explanations of complex technical concepts in easily understood terms when providing support or instruction.
• Maintained workstation imaging, software updates, and endpoint security compliance.
• Documented recurring issues and recommended process improvements for technical support workflows.

• Implemented accommodations and modifications for students receiving special education services.
• Monitored student behavior, redirecting disruptions and maintaining focused a focused a focused learning environment.
• Monitored student behavior, redirecting disruptions and maintaining focused a focused learning environment.
• Supported classroom instruction by reinforcing teacher lessons and guiding students through assigned activities.
• Supervised students during transitions, arrival, dismissal, and non-classroom settings.
• Communicated student progress and concerns to teachers, supporting consistent instructional planning.

Took and excelled in every BCIS class offered at the Palestine Campus except one.