Ownership of Virtual Education, Product Testing & Development for color and styling, Copywriting, Script Writing, and Asset Support across multiple departments, Blog Manager, Customer Care Support, Show Support, Website Ideation & Development, Content Creation, Editing, and Implementation on Frame.io & YouTube, Strong Collaboration with all departments for various projects, Philanthropic Partnerships, Social Media Mentorship for professional customers
EDUCATION SPECIALIST
Kenra Professional
01.2021 - 04.2022
Community Management, Customer Care Assistance, Training and Onboarding, Marketing Initiatives, Social Media Content, SEO, Back Office Operations, Digital Asset Copywriting, Product Testing, & other administrative duties.
REGIONAL EDUCATION MANAGER
Kenra Professional
06.2016 - 12.2020
Drives brand loyalty and sales while growing customer base through live and virtual education for stylists and distributors, Independent Contractor Interviews, Training, & development, Customer Care and support through social media, Product Testing and R&D, Curriculum Creation Support
Gestão Núcleo Técnico/ Central de Relacionamento ao Cliente at MQ Professional Hair ProfessionalGestão Núcleo Técnico/ Central de Relacionamento ao Cliente at MQ Professional Hair Professional