Wesley Bushwood
Wells Fargo
CHANDLER,AZ
16
years of professional experience
Results-driven Fraud and Claims Operations Associate with a strong focus on risk management and effective communication. Proven ability to train and mentor teams while streamlining processes to enhance operational efficiency.
Work History
Fraud and Claims Operations Associate
2 Years- Identified trends and patterns in fraud to mitigate risk within the company's consumer and business lending.
- Collaborated with cross-functional teams to streamline communication and enhance application handling procedures, improving efficiency in processing applications.
- Trained and mentored new staff on claims processes, promoting knowledge sharing and continuous improvement within the team.
- Developed training materials to standardize procedures across the Lending Operations team, improving overall performance consistency.
Senior Fraud & Claims Operations Representative
1 Year 4 Months- Administered ACH claim processing, maintaining adherence to regulatory standards and loss protocols.
- Oversaw handling of misrouted claims by assuming extra duties in department operations while facilitating communication between departments and various business units.
- Managed high-dollar claims requiring thorough investigations and significant loss responsibilities.
- Collaborated with fraud analysis team to streamline claim volume handling and risk assessment. Executed supplementary tasks while maintaining high standards of claims management.
- Managed production and risk guidelines, ensuring compliance with established standards and reducing potential discrepancies. Trained employees on best business practices and effective communication strategies, contributing to improved team alignment and understanding of protocols.
- Achieved proficiency in multiple responsibilities, enhancing operational efficiency and team performance. Assisted colleagues in understanding and implementing successful company protocols.
Fraud & Claims Operations Representative
1 Year 2 Months- Managed and processed fraud and non-fraud debit card signature claims to improve customer support experience.
- Excelled in training by acquiring skills in investigation and documentation of claims involving stolen pin numbers and ATM non-fraud issues.
- Facilitated onboarding process for newly hired agents and employees, guiding them in effective fraud and claims management practices.
- Demonstrated exceptional team-building and communication skills to foster collaboration. Facilitated clear communication of processes and company goals among employees. Maintained up-to-date knowledge of skills to enhance overall effectiveness.
Senior Meat Wrapper
12 Years 6 Months- Managed all roles within Meat Department, including customer interactions, stocking, and meat cutting, ensuring smooth operations.
- Developed a heavy focus on inventory control, avoiding company losses, and following company guidelines for proper department operations.
- Mastered nearly all daily functions of the department from opening to closing procedures.
- Emphasized strong collaboration interpersonal skills and dutiful job completion.
Education
Bachelor of Arts - Social Work
Skills
Risk Management
Problem-solving
Time management
Regulatory compliance
Teamwork and collaboration
Effective communication
Adaptability and flexibility
Timeline
Fraud and Claims Operations Associate
Wells Fargo
08.2024 - CurrentRead More
Senior Fraud & Claims Operations Representative
Wells Fargo
03.2023 - 07.2024Read More
Fraud & Claims Operations Representative
Wells Fargo
01.2022 - 03.2023Read More
Senior Meat Wrapper
Fry's Food And Drug
08.2010 - 02.2023Read More
Arizona State University
Bachelor of Arts from Social Work
Read More